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U-Haul Moving & Storage of Bremerton

  1. Washington
  2. Port Orchard Moving Company

Reviews, get directions and contact details for U-Haul Moving & Storage of Bremerton

U-Haul Moving & Storage of Bremerton

About

No Deposit or Administrative Fees - Free Online Account Management - Indoor Storage for Twice the Protection & Security

Address: 2804 Kitsap Way, Bremerton, WA 98312, USA
Phone: (360) 479-5710
moc.luahu@mg_580207
State: Washington
Zip Code: 98312


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Reviews
If I could rate this place based on their ability to avoid my phone calls then it would be a 5/5! They sold me a storage unit that requires a keypad code or card swipe but the system doesn't work, so now I've gone 8 days of renting the storage and haven't even been able to get inside. I have less than 2 weeks to move out of my apartment due to a change in my career and decided to go with u haul storage because of the price and have been drastically let down. I can't get inside my storage unit because of the non working keypad security and then tried to call customer service but every time I was just transferred to different people who could not help at all with my situation or would hang up my phone call. I was even transferred to someone in Florida? Now I'm not sure how they're running things over there but I'm pretty sure that someone all the way in Florida can't help me at all with my situation. Also customer service recommended that I go to the office at the Gorst storage location for assistance which is funny because there is definitely not an office here, so I see that they have no idea whats going on at this location. The best customer service could do for me was leave a message at the office in Bremerton telling them to call me back which by the way you're lucky if they do, I had to wait over an hour just to get a phone call back from the office, how hard is it just to transfer me to the actual office? They also gave me the number of the "manager" but of course out the 8 times I called each one went to his voicemail, good job bud. Thank you U-haul storage of Bremerton & Gorst for making me waste my Friday and Sunday sitting at the location trying to get inside my storage unit! I must be crazy for thinking that I can actually store my Items in my storage unit I should have known it wouldn't have been that simple! I'm not even sure why I'm writing this review I'm not going to get anything out of it, I just hope if anything I can warn other people to not fall for this trap!
8 years ago (23-10-2017)
Very unprofessional. Did not tell me an $80 charge would come from my account because I used a debit card. So when it happened, I had to spend time on the phone with their low class customer service, who offered no solution or answer to my problem. The attendants at this location are quite condescending as well. I understand they probably only have a high school education, but it's truck rental, not rocket science. Get it together!
8 years ago (06-09-2017)
I've used this U Haul location multiple times over the years. While it can be a bit interesting navigating a large moving van in and out, I have always been treated well by the staff.
8 years ago (13-10-2017)
5 stars for the employees I have had contact with. The manager of the store, James, displays patience and a willingness to help & listen to customers I am impressed with the way he runs his store. 3 star update: March 2017 If you want PROPANE tank(s) filled, call ahead. Only one employee is "certified" to handle propane. I found that out the inconvenient way. Store is not prepared to fulfill this service. Makes me have to adjust my initial 5 star rating.
8 years ago (10-04-2017)
Tried to make a reservation online for a 6'x12' trailer without a ramp. Apparently you're NOT allowed to tow anything with a Ford Explorer at all. So I had to rent a truck from them as well. An hour after I made the reservation they called me and said they don't have any at that location and I would have to use one with a ramp (conveniently more expensive). Then halfway through my trip the trucks check engine light came on. Luckily they didn't charge me or anything.
8 years ago (13-08-2017)
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