U-Haul Moving & Storage of The Lilac City

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About

Moving Made Easier

Story

U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 150 S Main St, Rochester, NH 03867, USA

Phone: (603) 335-1050

Website

moc.luahu@lridbbf850097

State: New Hampshire

City: Rochester

Zip Code: 03867

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

Just had a towing hitch installed. The customer service was A+. The manager even came in on his day off because my appointment got a little messed up(not a big deal) and he wanted to make sure all was well. I was there for a while and observed the service that they gave to all the customers that came it, all top notch.

 7 years ago (21-02-2018)

The staff was helpful, and polite.               After returning with the truck at 6:55 p.m., I found the employee at the desk was busy with another customer. He said, just leave the key and we will bill your card in the morning.
  I felt safe with this, I had rented the same truck two days prior to this incident. Things went smoothly. 
 The following day, at work, I get an email stating that I put a dent in the truck! I put 50+/- miles on the truck in 2 hours. There is no way I put the dent in the truck, but I have no proof!                                                                   There was No pre rental walk around the truck! MAKE THEM WALK EVERY INCH OF THE TRUCK WITH YOU BEFORE YOU TAKE IT! BE SUPER CRITICAL, AND MARK EVERY DING OR SCRATCH! THIS IS A SCAM TO MAKE MORE MONEY! 
  They charged me $150.00 deductible, I bought the $10.00 insurance. 
  Use them if you have to, but protect yourself!

      
      
      
 7 years ago (13-10-2017)

they told me that I would be geting a refund in 3 to 5 business days on the 5th day they told me that I would not get it so I am out $142.00. I dont like the customer service nor do I like the uhal at all they did this to me 2 time and total i have lost $275 do to thies people

 7 years ago (29-01-2018)

They made up a charge for a toll we paid and just took it. Feel like they stole it. We were very good customer's. Hope we never have to go to them again. We paid that toll!

 7 years ago (31-10-2017)

The team here is fantastic as always! You guys provide the best customer service in the biz! As a fellow team member, I have to say you guys impress me time and time again! Love the new 24/7 Self-Service options too!

 8 years ago (19-07-2017)

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