U-Haul Moving & Storage of Vestavia

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About

Moving Made Easier

Story

U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 1024 Montgomery Hwy, Vestavia Hills, AL 35216, USA

Phone: (205) 822-4932

Website

moc.luahu@lridbbf860577

State: Alabama

City: Vestavia Hills

Zip Code: 35216

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

How do they hire people with such bad customer service. The two guys working there on Sunday afternoon both times I have gone (back in December) and then today) make up whatever excuse and have the ugliest attitude. Give them some lessons on body language and customer service. 

Please avoid this location at all cost! Go to Pelham, super friendly and helpful there.

 7 years ago (11-02-2018)

UHual and Walmart have equivalent customer service and that’s why I don’t shop at Walmart and I just bought my own trailer so I don’t have to deal with either now.

 7 years ago (14-03-2018)

Not a bad experience but the wait can be long. Check in ahead of time online, it makes a huge difference. The staff was fast and friendly once I got moving. I would use this location again.

 7 years ago (22-08-2017)

Do not believe anything they quote you over the phone. Sounds like the employees are just guessing. 

I spoke to the GM Anthonio C. and only got excuses. No apologies were given and no amends for the hassle I was put through were offered. The only thing he was willing to do was refund me for an appliance dolly that was not given to me.

Unless there's no other option I will never use Uhaul again. 

Zero customer service skills across the board.

 8 years ago (31-07-2017)

By far and away the worst interaction with any business I have ever had (comcast and other communications providers included). I experienced double billings, over billings, misrepresentation, late services, failure to come through on services offered. Surely, uhaul must be a capable organization, however the people within this store simply misrepresent their capabilities as to when services will be available, times they will be available, etc. I arrived at the store after calling 3 times (once the day prior and twice earlier that day) to verify that the services I needed were ready - and they were not, an no one seemed to care. the My issue was escalated to the regional manager and even he failed to call return my call. Don't take this risk with people who will be storing and moving your things. Avoid at all costs :(

 7 years ago (27-08-2017)

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