U-Haul Moving & Storage of Walker'S Point

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 1500 S 1st St, Milwaukee, WI 53204, USA

Phone: (414) 383-7735

Website

moc.luahu@lridbbf410057

State: Wisconsin

City: Milwaukee

Zip Code: 53204

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

It’s a great location and staff handles customers with respect and I’ve always use their services to move or rent trucks!!!

 7 years ago (10-03-2018)

Three words: god awful incompetence! I scheduled a hitch install online for Saturday at 8:30 am. A day later I get a call that they can't do it on Saturday because there is no installer at work that day, so I ask for an evening appointment on a week day and was told I could do 5:00 pm on Friday.

Two days later I get a call confirming my appointment for "8:00 am on Friday." Obviously that was wrong, so I called and spoke to a woman who told me I could do a "drop-off appointment" on Saturday. I said, "oh you have an installer that day? Great!"

The next day I get a voice mail telling me they don't have a hitch installer on Saturday, so they moved my appointment back to Friday morning.

Friday morning I get a call from them wanting to confirm the morning appointment, and the guy complains to me that I keep making appointments when they don't have an installer. What!?!? He also goes on to tell me that he has an installer on Saturday, but that he can't make appointments that day because it's "blocked off." He then wants to argue with me about my scheduling experience, making it sound like I'm the one causing all the confusion. I stopped him and demanded my money back immediately. I'll buy from somebody else and have them do the install.

First of all, why am I able to make an appointment in their online system when there is no appointment available? Then, why are his employees giving me appointments over the phone when there isn't an installer available? Finally, how the hell is this my fault that your online reservation system and employees keep giving me appointments when nobody is available?

I will never use this location ever again for anything.

 8 years ago (14-07-2017)

Everyone but the lady that works here is a smuck especially the manager Tim stensloff

 7 years ago (28-04-2018)

***DO NOT USE U-HAUL** There are multiple reviews here with same experience.  At approx 11am Friday I scheduled an 8am Saturday appt for a hitch installation.  Called Walkers Point 2pm Friday afternoon to confirm appt time is good and they are expecting me.  I was advised my appt is confirmed and they will see me at 8am.  5pm Friday I get a call stating no one is there on Saturday to install hitches.  I advised they needed to find a location as I was paid in full and wanted this done in the morning.  They advised they would call back in 30 minutes. No one called. Saturday morning I called and spoke with corporate customer service.  They were surprised I was told this and sent a message directly to the manager of Walkers Point (Tim) to contact me right away.  I never heard from him.  Called Monday and spoke with customer service again.  They refused to allow me to speak to anyone in corporate management and transferred me to several different departments with no results.  After spending a couple hours on the phone with them I demanded a refund as they still fraudulently charged my card without performing any service.  It is clear there is no corporate oversight and the individual locations and incompetent managers (Tim) are allowed to function in a pathetic state mediocrity with complete disregard for customers.  The fact that this continues to happen with customers scheduling appointments they continue to cancel confirms severe incompetence at the corporate level and reinforced by the extreme incompetence with the manager at Walkers Point U-Haul.

 7 years ago (05-10-2017)

Nice location, but two issues: 1) they overbooked and had to downsize my truck.  Fortunately it wasn't an issue for me, but it could have been.  2) silly policies require a second phone number (I have cell only) which created a weird situation.  

 7 years ago (09-09-2017)

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