U-Haul Moving & Storage of Waterfalls

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About

Moving Made Easier

Story

U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 3633 University Ave, Waterloo, IA 50701, USA

Phone: (319) 232-3654

Website

moc.luahu@lridbbf970397

State: Iowa

City: Waterloo

Zip Code: 50701

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

Plan on spending significantly more time here then you plan. Can't find your name or contract number even though you have the email confirmation with everything right there. Say you can't return unopened stuff even when the return policy that I also have in front of them states 30 days with unopened packaging

 7 years ago (27-01-2018)

Fast, friendly and super helpful. Checked out with one guy and checked the truck in with another. Both were awesome to work with. Will be back.

 7 years ago (20-12-2017)

I went to this location to pick up a trailer I had reserved, it was the wrong trailer so they gave me a bigger one. As soon as I left the place, I turned around and brought it back because it was missing it's wheel bearing cap. They sent me to another store and the guy there was pissed off because I got the trailer from some other uhaul and he was rude as could be. I got the trailer and loaded it up and went about my way. After about 5 hours of driving, there was a huge dog tail from the trailer. I stopped to fill up the truck and inspect the trailer. The back tire on the passenger side was only being held on by a nut. The wheel bearing broke on that trailer as well. So I called the support line and it took 20 minutes to get through. The lady on the other end was extremely nice and helpful. The repair shop they called to come out and fix it took over an hour to get there. After it was fixed, I got back on the road and the lady I talked with on the phone had uhaul pay for the hotel I was going to stay at. Then when I got to my destination, trying to deal with them to keep the trailer for an extra day and to get it dropped off was nothing but a big hassle. I know I'll go buy a trailer, use it, then sell it before I ever use uhaul again. 
The reason why I put this all here is because when they sent me the survey to fill out, it just kept coming up with an error so it was never able to be submitted.

 7 years ago (10-12-2017)

Don't use... not only did they have wrong reservation for me (10ft truck 
Vs. 5x8 trailer) but they charged me an extra 100 for hitch because they "never received" the product they were suppose to order 2 weeks in advance. Would have been nice to get a call drather than to just install whatever they had on site. They also double booked our appt. so we were without a car for entire day instead of 2-3 hours.

 7 years ago (16-11-2017)

In June I was there the guy wanted it to sound like he was doing me a favor by renting the truck to me a day early. It was in stock and they didn't have a waiting list. The last time they were great but that first time was annoying.

 7 years ago (30-10-2017)

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