U-Haul of Fresno

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 6116 N Blackstone Ave, Fresno, CA 93710, USA

Phone: (559) 487-1733

Website

moc.luahu@lridbbf120907

State: California

Zip Code: 93710

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Went to get a trailer so I could tow my car. Everything was going smoothly until their "trained" employee installed the trailer. Drove about 20 miles & tried to load my car into the trailer and POP goes the trailer crashing into my tailgate. I immediately filed a report and they said the damages would be covered. They signed some papers saying they would pay. Now after the repairs were done they're telling me they won't pay or cover damages that it was my responsibility to check all connections; As if I'm knowledgeable or experienced enough to know what to look for. I DO NOT recommend this place to anyone. Their crooks and liars but if you want to be put at risk by their untrained employees who are supervised by incompetent management then this is the place for you.

 9 years ago (29-08-2017)

THE GOOD:  Excellent selection of moving items, all attractively displayed with prices clearly marked.  Store is clean, well lighted and spacious.
THE BAD:  Customer service is nonexistent.  Waited in line for twenty-five minutes to purchase four cardboard boxes with cash in hand.  There was one employee working the counter (the owner) with nearly a dozen people in line.  I watched several people leave in disgust.   You have to want something they have pretty badly to put up with can only be described as deplorable customer skills.  I have no incentive to return.

 9 years ago (19-06-2017)

Great place to refill Rhino Propane Tanks. Much cheaper than the exchange program.

 9 years ago (23-09-2017)

This is the worst U-Haul I've ever visited. They don't have enough staff, and are horribly organized, so that if all you need is some boxes, you have to wait in a long line behind people renting trucks, which of course, takes a long time. There is one woman who works there, and she works as fast as she can and is kind. But there are male managers who wander through and do nothing to help. It is infuriating. Find someplace else.

 9 years ago (20-07-2017)

Very rude staff would rather lose a customer than give up a gallon of gas even though van was returned early and they made alot more money because of it.

 9 years ago (20-09-2017)

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