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U-Haul of Lake Forest

  1. California
  2. Laguna Hills Moving Company
  3. Mission Viejo Storage

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U-Haul of Lake Forest

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Moving Made Easier

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Moving Made Easier

Address: 23211 Olive Ave, Lake Forest, CA 92630, USA
Phone: (949) 768-4681
moc.luahu@lridbbf320517
State: California
Zip Code: 92630


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Reviews
I had a horrible experience with this U-Haul store. After ordering a trailer hitch and being given an install time, I left work early on a Friday to have it installed. When I arrived I was told by the owner Brian the closest part was over 2,000 miles away. We made another appointment for the following Saturday, more than a week later. I planned my day around the 11am appointment and showed up right on time. But again no part, and Brian said he wasn't expecting me! After canceling the order I discovered it takes U-Haul up to two weeks to issue a refund. I highly recommend staying far away from U-Haul of Lake Forest. They have no concern for customer service and are completely incompetent.
8 years ago (17-07-2017)
Good experience with the customer service but the system might not be up to the mark. Had to do the check in twice, even though I did in online once. Second time it should be just verification and not the re entry of all the information again. Also had an issue of double charging, if I hadn't caught that and asked why? I may be ended up paying twice. Guy explained me that since my service time was late in afternoon , system counted it as two days and charged twice. be aware of your final billings and do not hesitate to ask, "U-Haul" please fix the billing system based on the timing calculation.
8 years ago (01-06-2017)
Excellent service. Reasonable price. Your wait time may vary based on how busy they are. You have to park your car on street. There is hardly any parking inside.
8 years ago (14-06-2017)
Nooooo Star! Worst experience ever! I'm talking about all uhaul company and not specially this place. Go to home depot or penske and enjoy renting a truck!
8 years ago (11-08-2017)
I would never recommend this place. 0 star! 2 thumbs down. By far this is the worst Uhaul service I have ever used by far in my life they are a rip-off! inconsiderate rude by far disrespectful overcharged me not only for the use of the U-Haul but for the use of movers that never showed up and my money is yet to be refunded to my account and they've pull out money from my account my account making it negative I requested a small truck I ended up with a 26-foot truck it would not even fit into my driveway at my condo to move out with my children want to go ahead and fix the situation he just laughed. I have cancer and two small children single mom. .. One bad apple spreads and rots the entire tree DO NOT USE THIS UHAUL PLACE YOU WILL ultimately get ripped off
8 years ago (26-07-2017)
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