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U-Haul of Murray

  1. Utah
  2. Murray Storage

Reviews, get directions and contact details for U-Haul of Murray

U-Haul of Murray

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Moving Made Easier

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 5305 State St, Salt Lake City, UT 84107, USA
Phone: (801) 262-8958
moc.luahu@lridbbf250027
State: Utah
Zip Code: 84107


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Reviews
Wish I could rate this lower! I normally don't leave reviews, but I'm livid. We had an appointment to get a trailer hitch put on our car on a Saturday. We had a late flight, so we had to reschedule the morning of the original appointment and moved it to Monday. We came by, dropped off our car, only to get a call an HOUR later that THEY DIDN'T HAVE THE PART!!!! I'm cool with not having the part, but shouldn't they have known on Saturday that the product was on back-order (and that there was no chance of getting the part on-time)?? We now have to go to a more expensive place, and (after telling them that we needed this ASAP) we have to wait longer, delay our cross-country move, and spend a lot more money than planned. Insane and a huge waste of time. Add insult to injury, the man working the desk was nonchalant about the situation.
8 years ago (14-08-2017)
Staff is nice, but this place is grossly understaffed and unorganized, I had to get a trailer hitch installed and they rescheduled my appt 3 times, when I finally came in for my appt they told me there was only people working so if it got busy he would have to stop my installation to help other customers. I sat here for hours and watched people wait for an average of 20-40 minutes to be helped. This has been such an aggravating experience!!
7 years ago (05-11-2017)
Natalie helped us rent a car tow trailer and gave excellent service to me and my family. Thx Natalie. The 2 boys that was working there were kinda jerks to her when she needed any help.
8 years ago (25-09-2017)
The staff was great. I went in with my male friend and they did not automatically assume that he was in charge of the transaction. They helped me to feel empowered.
8 years ago (03-08-2017)
No attention to detail, and no customer support if something goes wrong. I attempted to rent a truck on a Sunday. U-haul now has the ability to unlock the truck with your phone, and since no staff was available on Sunday this was my only option. Obviously you can't open any U-haul, so the truck number for YOUR reservation must match the truck's actual number. They put the wrong truck out, so I was not able to pick it up. The U-haul web app have me 3 truck number options, and none was correct. Calls went straight to voicemail, and I had no recourse. We were 10 minutes early, and sat there for 30 minutes just in case someone had my truck and was running late. They'd clearly just put the wrong 15' truck outside the gate. So basically the staff here wasted my time and delayed everything we were trying to do that day. We had to take several small loads instead. It's been 10 days, and at no point did anyone ever reach out to update, figure out what happened, or apologize for this mess. My experience so far has been total silence. I tried to reach a human to confirm I would not be billed, and was placed on hold for an hour. The only positive from this experience was that they cancelled the order and so far have not charged me.
8 years ago (13-07-2017)
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