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U-Haul of Yuba City

  1. California
  2. Colusa Moving Company

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Moving Made Easier

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Moving Made Easier

Address: 1446 Colusa Hwy, Yuba City, CA 95993, USA
Phone: (530) 671-7146
moc.luahu@lridbbf660917
State: California
Zip Code: 95993


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Reviews
Customer service is very good. The Ford van I rented was almost new. However, the cargo compartment was not clean. I had to clean it.
8 years ago (05-08-2017)
Came in after reserving online to get a standerd size truck. I did come in right before closing I should ad my bad. Spoke with the manager of the store end he had told me to reserve online and check out online. Well I did that I already told him and did the online check out so i didn't have to wait. He said he would get the truck and put the keys in a lock box cool right sounds smooth and easy. Wrong when I get there my friend and I were greeted as we walked threw the door is were closed we can't help we closed. So I spoke with the gentlemen and foundout it was person a spoke with to previouslyon the phone. So I explainedwho I was and he said I can't help you? Why I wonderd there was only one other person in the rental store. He then said you have to do it online told me the web site and then tossed us out. I tried to get this truck checked out for nearly two hours out front of the store. I tried to get there attentionby knocking on the window but nothing. Went to the rental bay nothing. Found check in guy doing a couplecgeck inns and told him to askthe manager If he could helpml me cause I needed to rent this truck had people waiting for me to pick stuff up. He went back inside and talk to the gentleman and I guess he gave him a confirmation number that I already had and said put this in on the website. But the website wasn't working properly and went take me to the page for the confirmation number in to get the check out. So I struggled again for another 45 minutes and watched the guys walk around and do nothing to help. When asked for the number to get ahold of U-Haul over the phone of the check-in individual who you wanted around said he didn't know the number and I wondered it out to him that was right in front of him on the side of the U-Haul rental trailer the number was there. He begin to look around for another couple seconds and said oh yeah there it is and then walked off. So none-the-less we're pushing past two hours and no rental no help nothing but frustrated. So with that being said I missed out on buying the washer and dryer for $200 that normally cost $800 a piece so not very happy period so when I called the U-Haul place on the next day to make sure they didn't charge my card for the reservation cuz I never could pick up the truck I spoke with the lady on the phone and told her the situation and got nothing but silence. She didn't offer any help any suggestions nothing and basically said all that it okay bye so incompetent song U-Hauls part. Good at there before head best of luck never had no problems with this last time it was terrible customer service and terrible on phone customer service and their website is also slow and horrific. Good luck to you if you rent there.
8 years ago (28-05-2017)
These guys solved the wiring problem for my RV hitch. They are professional and know their stuff. From renting trucks to filling your propane I have no complaints.
8 years ago (06-04-2017)
Called about price on installing hitch, they asked for my phone number, as I was giving it they hung up on me.
8 years ago (30-07-2017)
They are very knowledgeable. They are also friendly and customer service is great.
8 years ago (14-04-2017)
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