U.S. Bank Branch

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Address: 2 W Jackson St, Cookeville, TN 38501, USA

Phone: (931) 520-2900

Website

State: Tennessee

Zip Code: 38501

Opening Hours

Monday: 8:30 AM – 4:00 PM
Tuesday: 8:30 AM – 4:00 PM
Wednesday: 8:30 AM – 4:00 PM
Thursday: 8:30 AM – 4:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I accidentally left my card in the ATM at the cookeville branch on Jackson over a week ago.
someone brought it into the u.s bank, which I was very appreciated for.
I got a call from the U.S. bank that they would hold it for me.
I live far from this location so it took me a couple of days to get there. Once I got there i realized they were closed due to the snow.
I then returned early Saturday and they were closed again. cookeville branch hours are apparently different than most. I originally signed up with U.S. Bank in Nashville 10 years ago because they were opened 7 days a week.
The following Monday I made another extra trip,
I had to wait 15 minutes due to the teller making small talk with another customer. Soon as she called me over I told her that i got a call about my card being there a week ago. She stated that they only hold cards for 3 days and i asked her why no one told me this? she stated she didn't know and she would check to see if they had it. 
she returned with log book and stated they no longer had it and had torn it up and smiled. I waited a couple of seconds to see if she was going to order me another or offer me a solution.
after a couple of more moments of silence i asked if she could order me another card and she stated she would but would take 7-10 DAYS before i would have it.
I have never had any issues with U.S. Banks in Nashville but these cookeville branch hours are completely different than most and the tellers have attitude problems. 
I feel that me and my family will have to find another bank due to these recurring issues.
It was very nice to call me and let me know that my card was there but not stating they have a 3 day policy and constantly being closed is just ridiculous.

      
      
      
 7 years ago (23-01-2018)

My favorite branch!

 9 years ago (22-10-2016)

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