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U.S. Bank Branch

  1. California
  2. Rocklin Bank

Reviews, get directions and contact details for U.S. Bank Branch

U.S. Bank Branch
"At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us and enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals – large or small – our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender."
Address: 3091 Stanford Ranch Rd, Rocklin, CA 95765, USA
Phone: (916) 435-1180
State: California
City: Rocklin
Zip Code: 95765


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
This is a new US Bank location that just opened within last 1-2 months. It’s right at the corner of Sunset Blvd & Pebble Creek Dr. Building is brand new and they offer a drive thru as well. Inside is nicely done and open but the concept is a little confusing. There’s a few cubicles and only one teller so I’m not sure if it’s a bank or Credit Union only but will find out soon. When I walked in to deposit a check in my business account the lady in the front was not friendly and was taking her time helping a customer. Got tired of waiting and went straight to the deposit machine and I was out within 1 min. Location wise I’ld give it 5 Stars Service a mediocre 2-3 stars
The manager Cheryl is horribly condescending. Disgusting. The other employees are generally really nice. Unfortunately, that does not show in the management. I was so upset at how rude and condescending Cheryl was that I was considering closing my accounts there. Luckily, other branches and employees help make up for her lack of customer service and class. Was not impressed with the online customer service/social media person Michael R. Response could have been much better. The telephone customer service line was much better.
Went to exchange coins to cash. Was told we can only do that for acct holders. Asked ok what do I need to open a acct. Was told we don't have time to open a acct. You have to make a appointment. There were 4 or more employees. And 2 other customers. I was considering opening a acct there prior. But felt like I got excuses of not wanting to help me. My current bank has only 3 locations in the Sacramento Valley. And they always call me by name when I walk into. Honestly little bit disappointed. I was trying to avoid driving 30 minutes. But I drove to my bank no issues period . Or the statement of even though they are rolled . We have to send them out to be opened and counted. Made me feel like I was being called a thief for bringing in 280 in change all pre rolled.
If I could give negative stars, I would. Even if you can't help me, you should still be professional about it. But both the teller AND manager laughing and rolling their eyes at me was unacceptable.
Good Location, Easy access to parking lot on both sides with Drive Thru. CS is rather hit or miss
It's got a drive up and a walk up ATM... nice...
Friendly and helpful, but not sure it complies with ADA laws/ codes. Not wheelchair accessible
Terrible customer service for a long time customer. Save yourself a headache and bank somewhere else.
Poor customer service waiting 1 hours nobody help
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