U.S. Bank Branch

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"At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us and enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals – large or small – our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender."

Address: 2801 E 32nd St, Joplin, MO 64804, USA

Phone: (417) 782-3388

Website

State: Missouri

Zip Code: 64804

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Reviews

They owe my son some money they have had his account Frozen for over 3 months now. And if they don't do something soon and get his money to him then I am hiring a lawyer to sue them

Went to this branch on Monday 3/18. Used the drive thru service to make a withdrawal, I completed the withdrawal slip and finished the transaction. Later that evening when reviewing my accounts they did the withdrawal from the WRONG account, this almost put me in a bind for overdraft. I have attempted to call this branch multiple times and I always get a new message on why they cant take my call right now. Technical errors, no one available, etc.

I have banked with US Bank for 19 years. I moved to Oklahoma in 2011 and still bank with US Bank.  This week I drove 100 miles to the Joplin branch on 32nd street from my home to open another account plus take care of other business.   Those who wish to see a dysfunctional bank take a drive to Oklahoma.

Bank Manager Rachel is very rude! Don't go to this location. When asked a question she refused to help. She then decided to leave telling the  bank tellers  to tell the people waiting for her assistance that the people should have made an appointment.

Was in and out and in a few minutes. Helpful friendly employees. I've been banking with US Bank for 30 years never had a problem.

The Tellers here are very friendly and I have always had good service here.  Recently they closed 2 of their branches in Joplin, and this branch is busier and seems to have less workers.  Not sure how that happened.  The location does look old school, like mid 80's and they still have an old CRT mounted to the wall.  I would consider them if i was to open a new account.  The opinions stated here are my own and not provided to me by the owner/operator of this establishment. My goal is to provide honest feedback on my experience, and encourage everyone to provide feedback on their experience.  Your experience and opinion may differ based on a number of factors. No monetary compensation was received and I was not required to write a positive or negative review.

The tellers are friendly, I just don't understand why banks operate at the hours that they do. Would it not make more sense to have banks open prior to average work hours and a little after also? Not 30 minutes after a person's work day started lol.  I just don't understand the sense in having to sit to wait to give my money to a bank that just reinvests it through fractional economics, and I don't see a dime of what they make from that lol.  I have been here for 20 minutes to just deposit a check. That should not have taken that long....you just opened.  The worst part,  I am behind another vehicle, they were the first and they have been waiting 12 minutes at least. Is this going to be an hour wait for a check to be deposited?  Why not have hours 7 to 7 on weekdays, and on Saturdays 1 to 3. Sundays, ‍  If this is my only option in Joplin for USB, I think I may consider other options.

I deposited my check and was told I should have $200 available right away but the other amount will still be pending. I agreed because I was reassured. Red flags should of went up when the teller just rushed through it all. It was Saturday morning. Nothing available and I cannot call the bank back until Monday! I even called the 1800 number and was told that they cannot help me. I would have to call the branch that deposited my check!  The branch that you deposit your money is responsible for making your money available. Very upset at this point! Wouldn't even give them one star if there was that option!

This location is awful. The manager doesn't seem to know her job or anything about her bank. Asked for the corporate number and she gave me the call center number. As a business owner myself and being a manager for over 30 years you know your corporate number or how to find it. What a mess.

Absolutely atrocious business practice. Purposefully leaving out overdraft information, lying about ACH payments, and letting inexperienced out of state employees setup accounts. Disgusting

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