Ulta Beauty

Reviews, get directions and contact details for Ulta Beauty

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As the largest national beauty retailer, Ulta Beauty is All Things Beauty, All In One Place. With 20,000 loved products and in-store beauty services (hair, skin, brows), it's a must-go among makeup stores.

Address: 154 Pavilion Pkwy, Newport, KY 41071, USA

Phone: (859) 261-0983

Website

State: Kentucky

Zip Code: 41071

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

Always have Chelsea as my brow technician at the beauty bar and she kills it EVERY TIME. 10/10 recommend

 8 years ago (20-01-2018)

I recently had my hair cut, styled and colored by Kimber. This was the first time with this stylist. She was very friendly, patient, and absolutely did an excellent job on my hair. I absolutely loved the work she did on my hair. I still get lots of compliments on my hair. I will recommend Kimber to all my friends and family. Thanks Kimber. You did 👍. From Kimberly Condit Hebron, KY

 8 years ago (05-01-2018)

literally the RUDEST staff I have encountered in an ulta. I always go to ulta because they have people who can help me match foundation shades, etc, and can provide recommendations (not the best with makeup so it's nice to have help). Not only did they tell me not to buy any of their hair dye bc it would kill my hair (greats sales technique...), the staff member rolled her eyes at me when I asked for help. never going back to this location. poor service for overpriced beauty products.

 8 years ago (21-08-2017)

Always my go to place for almost all my beauty needs.

 8 years ago (28-12-2017)

I had an appointment today for a facial with Kelly. I had gotten my eyebrows waxed on Monday with her and scheduled the appointment then I asked for anytime during the week, but Kelly works only Monday and Friday. I explained that I had to come in between meetings at work so I would need to fit within that time frame and we agreed on a time that worked best for her. 

On Thursday Diana, the spa manager, called me and asked if I wanted to move the appointment to Thursday since Kelly had picked up shifts on Thursday night. I was not available to change the appointment and confirmed my original appointment and time. 

Today, I got to the appointment 5 minutes early and checked in with Diana, and she said she would let Kelly know. I waited for 15 min (so 10 after my scheduled time) and asked Diane how much longer the wait would be since I was in a time crunch. Turns out, Kelly wasn't even there. So I told Diane that it wasn't okay that I had been waiting and Diane started talking about how Kelly was in a car accident right after a different worker said that she had just gotten a hold of Kelly and she thought she was not working today.  

I found the entire experience to be incredible unprofessional.  There is no reason that my appointment came as a surprise. Kelly made the appointment earlier this week and Diane confirmed it just the day before. I suggested they offer some kind of service recovery to make up for the time I wasted but Diane, despite being the manager, said she couldn't do that. Ultimately the Clinique sales representative gave me some sample products. 

If I could give less than one star I would. This situation has been my worst interaction with any service company.

 9 years ago (16-12-2016)

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