Ulta Beauty

Reviews, get directions and contact details for Ulta Beauty

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As the largest national beauty retailer, Ulta Beauty is All Things Beauty, All In One Place. With 20,000 loved products and in-store beauty services (hair, skin, brows), it's a must-go among makeup stores.

Address: 8487 Union Chapel Rd #720, Indianapolis, IN 46240, USA

Phone: (317) 251-0920

Website

State: Indiana

Zip Code: 46240

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

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Reviews

I came here to buy a specific item for my girlfriend and struggled to find it using the signs the store had but after 30 seconds of me looking lost an associate came up and helped me find exactly what I was looking for. I ended up asking her some other questions and she was very knowledgeable! Checkout was great too, but the area was a little congested and hard to get to. I don’t normally go to beauty stores but I would go to this one again if I ever had to go to a beauty store

 7 years ago (21-12-2017)

I’ve been to this location twice now. Neither time was I greeted or asked if I needed help. First time, I simply walked out. I still went back a second time, thinking it was a fluke, and had one of the worst experiences. I went in on Wednesday, January 31st around 8:40 and made my purchase at 8:47. 

As I was making my purchase, Erin, never said hello to me let alone ask me if I found everything alright. When I tried to present a coupon to use - she said it wouldn’t work on sale items. I made my purchase and walked away without any questions. I moved to the side and read the fine print. Not once did it say anything about not being able to be used on sale items. So I went back to Erin and explained the situation. All she could say was “oh”. She asked Charlie, the Manager, if the coupon was valid. Charlie said yes. As they were making the adjustment and giving me a refund, both acted as if this was such an inconvenience to them. It was Erin’s fault to begin with. She should have read the coupon instead of assuming that it wasn’t valid on sale items. 

Not once was there an apology from Erin (the original cashier). After Erin walked away, I asked if she (Charlie) was the manager and she said yes. I began to politely explain to her how poor Erin’s customer service was and how I didn’t even get a simple sorry for this issue. All Charlie could say was “I’ll address this with her”. Even Charlie didn’t say sorry! I had to say “you could apologize on her behalf” and only after that did she I get a measly sorry and a full stare down. 

I called Ulta Customer Service right after this poor experience and filed a complaint with Dalton. I explained the situation. He informed me that Dana Aicher, the District Manager, would be in contact with me in the next 24-48 hours. I guess we will see if she makes an attempt at making this situation right before I try to go another higher route with Ulta Corporate. 

All in all, you’re in the customer service industry. If you feel like you can’t talk to a paying customer in a polite way, you shouldn’t be dealing with people! 

I wish giving 0 stars was an option. Even giving just 1 is too much for how rude the staff is at this location. I guess it’s my fault too though. I should have learned my lesson after my first visit.

 7 years ago (31-01-2018)

I enjoy the variety of products the store offers. Usually end up buying more than what i initially went in for!

 7 years ago (04-01-2018)

It was most terrible experience at ulta beauty salon. I’ve booked an appointment online and was turned down on reaching the store saying their stylist was not available for the day. Their booking system needs to be managed better.

 8 years ago (07-12-2017)

The store has tons of beauty products for the ladies. Fragrances, a salon, specialty products. Most major brands. My only beef... their check out lane is VERY slow and the first thing out of their mouth when you walk up is... can I have your phone number? That always adds an element of cheesiness to a place.

 8 years ago (12-07-2017)

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