Undercover Tourist

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Address: 642 Carswell Ave, Holly Hill, FL 32117, USA

Phone: (386) 239-8624

Website

State: Florida

Zip Code: 32117

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Reviews

Unpleasant customer services, i bought tickets for universal studios hollywood instead of Orlando, i realised it the day after the purchase, i asked if they could help me with that, the only answer i got is " these ticket are a final sale, not refundable, not transferable, these tickets are now your problem. So i had to buy other tickets at universal studios orlando for 233$ usd and i lost 200 $ usd from undercover tourist.
All that to save about 40 bucks, do not loose your time and money, buy the original ticket from the universal studios website, in case of the same mistake, customer service at universal studios told me that they refund people or switch their tickets without any problems. First time and last time with Undercover Tourist. Thank you

 8 years ago (27-09-2017)

My family used them for discount Disney World and Universal Studios tickets. We saved about $100 off full-price tickets. We lost our Universal Studios tickets and they issued replacement tickets electronically without any costs.

 8 years ago (09-10-2017)

Unpleasant. The web site is well layed out and easy to navigate and the specials are pretty good. When you call them thay are unpleasant. I am not able to by an eticket because they do not "Ship" to my country. I have an outlook email account for heavens sakes and they are not shipping anything. They need to get better customer service people answering the phone with half a clue.

 9 years ago (14-02-2017)

We had bought a ticket through UT and there was snafu on the Park's end. Contacted UT and heard back from them right away. We had time until our trip was planned so options were investigated on their end. We were kept in the loop the whole time. Solution to the problem exceeded our expectations! The staff was friendly and efficient, I never felt like I was put on the back burner, and the back and forth was timely. Great customer service!

 9 years ago (25-08-2016)

I don't recommend using this company unless you've done diligent homework researching Disney's ticket pricing games, as any e-ticket purchased from Undercover Tourist leaves no room for error on the customer's part--per the website "please see redemption message for valid dates" translates to we will withhold these dates until after you buy. None of the confirmation emails or the redemption certificate show dates, so you may have to call them to get them and may end up finding out you have a non-refundable ticket voucher you can't use.

 9 years ago (02-05-2016)

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