Unique Indoor Comfort

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Address: 77 Alexander Rd #9, Billerica, MA 01821, USA

Phone: (866) 933-7878

Website

State: Massachusetts

Zip Code: 01821

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Reviews

I’ll start by saying these guys don’t have an easy job to begin with, and my house made it even harder.  Everything about my old home just screamed that I can’t have central air, not even high velocity (some contractors didn’t even bid on the job because they thought it would be too tough).  However, Unique indoor comfort had a good price among those willing to try and they subsequently did an outstanding job.  When first visiting my house, they were clear about the pros and cons of high velocity compared to traditional A/C and mini split systems, what parts of my finished attic will be taken over by the system and where I would need to have finishing work done.  The installation crew did a great job wrestling my non-compliant house to get the system in, and they left very little unexpected damage in their path (this surprised me given the nature of my house and the job to be done).  Lastly, the boss was there to get the job started and answer any questions; he also came at the end to inspect the work and perform some final finishings.  Some of the other bidders were either too small with not enough experience with high velocity, or large operations with a lot of marketing dollars but lacking the impression they would do what’s right for their customers.  Unique indoor comfort has that customer committed family operation combined with the experience needed to get the tough jobs done, and that is the perfect blend for me.

 8 years ago (05-08-2017)

Unique Comfort has been a great find!  They diagnosed my broken air conditioner and promptly sent me a quote for the new installation.  Their quote was very reasonable and they scheduled the installation to be within a few days, as opposed to the three weeks a larger company required.  The next day there was a small problem and they sent someone out the same day.  They were prompt, efficient and polite.  The guys that did the install were super neat, respectful and conscientious.  They answer the phone when I call.  They get back to me quickly and they really seem to care about the satisfaction of their customers.

 8 years ago (01-05-2017)

I have used Unique Indoor Comfort since I moved to the area. They installed my heating system and have serviced it for 6 years. The office staff are professional and always ready to help. The service person is the same guy year after year - which is nice not having a bunch of random people through your house.  He is also professional and always cleans up when he is done. I highly recommend UIC.

 8 years ago (14-12-2016)

My auxiliary heat was not turning on when the outdoor temperature dropped below the 35 F temperature threshold where my heat pump is less efficient than gas. Service team member came out and had it fixed promptly. I would definitely recommend them.

 8 years ago (29-11-2016)

We love our HVAC air conditioner Unique installed in our 1930's home a couple of years ago! It works perfectly and makes our house feel like a dream in summer! Don't know how we got along without it! Their workers were totally professional and arrived on schedule, both to install it and for the maintenance. I highly recommend them!

 9 years ago (17-05-2016)

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