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United States Postal Service

  1. Illinois
  2. Machenry Post Office

Reviews, get directions and contact details for United States Postal Service

Address: 4530 W Crystal Lake Rd, McHenry, IL 60050, USA
Phone: (800) 275-8777
State: Illinois
Zip Code: 60050


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Reviews
Absolutely terrible terrible service! Mailman recently decided he doesn't need to pickup my outgoing mail, even after numerous signs I have left on my mailbox to please pickup my mail. Funny tho, he snatched the Christmas tip real quick, so I guess he does know how to pick up mail. Then called the post office to make a complaint and get stuck in a automatic loop repeating the same thing over and over that it is a 45 min wait. I finally hung up after an hour, I assume they weren't actually open but didn't have enough decency to tell their customers that they were closed, choosing instead to let the customer sit on the phone and become more and more frustrated. Jokes on them I guess b/c now I'll be forced to take a trip in person to complain at the actual post office, they probably should have just answered the damn phone. WTH happened to customer service. OK UPDATE....I sent an email online and Alan called me back the next day and apologized and gave me the direct number there so it wouldn't happen again and explained there are 2 carriers on my route and he will talk to both of them. Alan seemed pretty apologetic and very nice to call me back right away. I'm not so mad anymore. We'll see if they pick up the mail now. LOL
8 years ago (07-09-2017)
All staff working up front for shipping are extremely rude. I asked one of the blonde ladies if she could tape a box for me that i was shipping out and said i had to buy one. As i was taping my box after buying a roll of tape a guy comes to ship a big box and says he forgot to tape it, the SAME lady offered to tape it for him and told him its no big deal. Ive shipped stuff a lot and gotten every single person that works there and all of them seem like they hate their job. Also the ladies that answer the phone are disrespectful and talk to you like youre some sort of an idiot. Sadly this is the nearest post office i have so i have no choice to go anywhere else
8 years ago (19-10-2017)
No costumer support from a real human being. Couldn’t solve my issue because there was no representative to answer my questions. Please create a HUMAN based customer support line.
8 years ago (28-10-2017)
Lived in the area since 2013 and I see nothing substandard about this post office. The lines are not long when I go there, I imagine at lunch time they might be. The people are generally friendly and I have never had a problem getting boxes or services. We also like our postman...he is friendly and always has a smile.
8 years ago (11-04-2017)
I went into this office today to get information regarding a not so common mailing issue! The staff was professional, knowledgeable & kind! The manager I spoke to was Kurt! He took the time to listen & answer my not so common questions! He assisted a great deal and was able to inform me of the best step to take next! Customer service doesn't get better then what I received at this post office today!! Thank you for your time & hospitality!
9 years ago (30-09-2016)
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