Universal Appliance and Kitchen Center

Reviews, get directions and contact details for Universal Appliance and Kitchen Center

About

We bring beauty and comfort to your home.

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Universal Appliance and Kitchen Center is a premier dealer of brand name appliances, plumbing fixtures, bathroom vanities and accessories. We carry the most popular products manufactured by the leading manufacturers, which makes our company a one stop shopping for all your kitchen and bath needs.

Address: 26767 Agoura Rd, Calabasas, CA 91302, USA

Phone: (818) 880-0011

Website

moc.ckau@moorwohssasabalac

State: California

Zip Code: 91302

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Reviews

I got a great price on a washer & dryer and the installation people were friendly and very good.  We had a very good experience dealing with Universal as we did the last time we made a large purchase from them.

 9 years ago (15-08-2017)

It's difficult to believe that the positive reviews are genuine and not fabricated in light of our experience with UNIVERSAL APPLIANCE
We purchased a diswasher through Long Trinh, who repeated a few times how UNIVERSAL stands behind their products and their customers. 
First, the scheduled delivery never happened one the day it was-scheduled and no one contacted us. When we called to find out what was going on, TIm,  the manager attempted to blame us while stating how perfect their delivery dept. Is. No delivery dept. Is perfect.
He was rude and arrogant. We told him we wanted to cancel the order, to which he replied, " well you can't". I reminded him no product was ever delivered and he said 
no cancellation.
Long, who called the next day, never disputed
this lie of TIm's. His job is to sell, then he disappears if there is an issue.
The second delivery of a product forced on us through UNIVERSAL, resulted in 5 hours waiting,
the rudest delivery coordinator ever.
After running the dishwasher (BOSCH), 5 times through with water and vinegar, the burning chemical smell remained.
Universal sent their repair person who arrived
at 7:00 PM. 3 hours past the 12 - 4 window.
He did not offer any information on tbe smell, 
he avoided the issue. We told him it was polluting the dishes and causing them to smell and taste like burning rubber. It is so potent 2 months later same issue exists.
The repair man said we could return the dishwasher and UNIVERSAL should take it back.
We told him what manager TIm had said - no return. He said he had not heard of that.
BOSCH sent an aggressive,  manipulative person, disgused as a repair call,  Caleb, who told us before he arrived that BOSCH would take the dishwasher back provided there were no mechanical problems and that the purpose of him coming was to check for that. He didnt check. He stated it was all dishwasher soaps causing the smell. Rediculous strategy for BOSCH to avoid responsibilty for a defective product. He was so aggressive I had to tell him to leave. He took the food trap from the dishwasher with him without permission, stole it really, left no paperwork or identification of any sort.
PURCELL, the distributor who sent him, never returned our call or email. Neither did IGOR, owner of UNIVERSAL APPLIANCE.
Worst appliance company we ever dealt with.
They are sales oriented and not customer
oriented. Bad business always passes the buck and the business practice comes from the top who hire like minded.
Go elsewhere. Horrible waste of time and money.

      
      
      
 9 years ago (22-08-2017)

Tim Mumford is a super knowledgeable, patient, and helpful sales rep (in my case, he was a skilled stove whisperer and knew how to match me to the perfect stove for my needs and budget). The selection at Universal is a vast spectrum of price, available features, and brand name. My experience buying a stove couldn't have been better. Tim and the Universal delivery people went above and beyond the call of duty to make my stove purchase a smooth and happy experience. I will definitely return for future appliance needs.

 10 years ago (05-01-2017)

Great price, prompt delivery and expert installation. Sales staff is knowledgeable, courteous, and attentive. Very pleasant experience from beginning to end.

 9 years ago (19-05-2017)

Great service and prices. See Long Trinh!

 9 years ago (01-07-2017)

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