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University of Michigan Credit Union

  1. Angell
  2. Michigan Finance

Reviews, get directions and contact details for University of Michigan Credit Union

"The University of Michigan Credit Union UMCU is a trusted financial institution serving the community since 1954. With a focus on member needs, UMCU offers a comprehensive range of financial services, including HELOCs, mortgages, student loans, vehicle loans, personal loans, checking and savings accounts, and credit cards.Our commitment to education and community engagement sets us apart, empowering members to achieve their goals with personalized solutions and innovative online banking options. Experience the difference of a member-centric approach at UMCU. Visit our Ann Arbor branch today."
Address: Central Campus Recreation Building, 401 Washtenaw Ave, Ann Arbor, MI 48104, USA
Phone: (734) 662-8200
State: Michigan
Zip Code: 48104


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Reviews
I have been a member for over 20 years. I have never been treated so poorly by a teller. She was unprofessional, rude, short, curt, not pleasant, didn’t explain anything, etc. I went for two different services; to provide them with my mother’s death certificate and to obtain a new debit card because I can no longer read any of the numbers. First of all, she had ZERO compassion whatsoever. As if it wasn’t difficult enough having had to notify them of my mother’s death, but then to be treated so nasty - I am beyond furious. She slid my mother’s death certificate back to me with a, ‘You’re all set’. I told her again that I needed a new card, she started typing quickly and loud and said, ‘You know you’re gonna have all new numbers right?’. How would I know that? I told her to forget it then and she just slid my card back to me. She didn’t thank me, nor ask if should could help me with anything else, etc.
Yes, this branch is popular, with lines at times. But the staff is fantastic, especially today-- the assistant manager went out of her way to problem-solve for me. It was a stellar level of customer service! And the teller called me "love!!" I love this place!
Trash company and rude representatives. Their machines steal your card and they refuse to return your own card. They acknowledge that they are stealing your card and they are OK with that. They destroy any other credit union card and tell you tough luck should have been a umich member. Rude thieves.
Sara was awesome from the moment we stepped inside the credit union! She answered every question we had and even had some great advice regarding my account, which I took! She is the best!!!
UMUC is fantastic! The Plymouth Road branch and staff is always very helpful. From credit cards, to auto loans and help with online applications I have always been met with a friendly reception and professional help.I highly recommend UMCU.
The University of Michigan Credit Union, Carpenter branch is exceptional in my opinion. Whenever I needed advice regarding my accounts, or if an issue should arise pertaining to a creditor' s unauthorized attempt to debit my account; University of Michigan Credit Union has always been so helpful to resolve any issues I have needed help with. I give them 5 stars, because they have certainly earned every one of them !
Richard was awesome! Brought my son who is now 17 and Richard explained everything clearly and patiently to him. He really went the extra mile and it is appreciated.
Landria at Ann Arbor UMCU is wonderful. Explained all Indians no matter the confusion, stayed very professional.
We don’t praise our credit union enough. It’s easy to come on here and complain.I was experiencing a total life changing issue. The U of M credit union on carpenter Rd went the extra mile to insure my account was protected. I love UMCU
Parking is horrible. ATM's seemingly never work. I have driven here countless times to be turned away, time to switch banks.
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