Urban Air Trampoline & Adventure Park

Reviews, get directions and contact details for Urban Air Trampoline & Adventure Park

Address: 3207 S Sam Houston Pkwy E #200, Houston, TX 77047, USA

Phone: (281) 206-4681

Website

State: Texas

City: Houston

Zip Code: 77047

Opening Hours

Monday: 4:00 – 8:00 PM
Tuesday: 4:00 – 8:00 PM
Wednesday: 4:00 – 8:00 PM
Thursday: 4:00 – 8:00 PM
Friday: 4:00 – 11:00 PM
Saturday: 10:00 AM – 11:00 PM
Sunday: 12:00 – 8:00 PM

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Reviews

My son had a blast here! I bought the ultimate pass but next time I would buy the deluxe for my kid. Didn’t eat here because of the horrible reviews so we just avoided it all together. Overall a fun time for a 7 year old who just stayed in the trampoline area and tubes. We will be back.

 7 years ago (12-03-2018)

This was the perfect place to bring my family who was visiting from out of town. It wasn't busy, the prices are definitely affordable and there are so many things to do. 
There are lots of complaints about food, but our service was pleasant and speedy. 
We had an excellent time and will absolutely be back!

 7 years ago (19-03-2018)

We came here today and I won't be back. It is chaos. There are too many people here at one time  to even enjoy it. If you buy the platinum package you  spend the 2 hours standing in line just for the sky coated and ropes course. The line for food was dysfunctional and long and I had to go and ask for my food order several times until I got it. It was like they had lost it. Save your money people! It is poorly managed  and there are nothing but young teenagers standing around not working.  The manager was sarcastic when people were addressing him with concerns. There are tons of orange shirts in this building and no work being done.

 7 years ago (18-03-2018)

I don't typically write reviews, but in this instance I feel compelled to give a pat on the back for a job well done. So, similar to another reviewer on here, I placed a deposit down for a birthday party before reading the online reviews and needless to say...I was super nervous. I braced myself as our party (which we had tonight) approached because I really didn't have a backup plan if this didn't turn out well (and there were a lot of negative reviews on here). We went tonight and had our party and let me tell you, I could not have been happier! My child turned 2 years old, but we needed a place to accommodate children of varying ages (ages 2 - 15) for her party and this place really hit the mark! The personnel were awesome (it is true there's a lot of teenagers working there but they've hired some awesome kids who are polite, hard working and attentive. The staff I encountered really did a great job. Plus, there's a new GM named Mr. Smith who goes around and checks on everyone to ensure everything is going well for all of the patrons and I even saw him pitching in to help keep the facility clean - leading by example from what I could tell). Overall, everyone in our party was beyond pleased and intends to go back again. Our party host, Dominique, was a total sweetheart. She was super courteous and a dedicated-hard worker that was very patient (she even took the time out to answer a question I had when she'd literally just clocked out for the night at the end of our party). There was a slight hiccup with the go-karts (unfortunately the cars were breaking down due to mechanical failure so it caused the line to move really slow - however, the manager was more than willing to give vouchers to folks that preferred to come back when there were more cars available if the wait became too much). Again, not a deal breaker - things happen and when a viable solution is given - I'm happy. I did have to go to the facility in-person once, leading up to the party, because I had a hard time getting through on the phone, but that too was a very pleasant experience (and I saw why the phone wait was long when I arrived - there were a ton of people trying to gain entry). Overall, I would absolutely do my child's party there again and we plan to go back and just have fun one day (I'll probably be taking my baby to the toddler and preschool jump). Overall,  don't be afraid to give them a try. The staff was very accommodating, the facility was clean with tons to do for kids of all ages and adults. We had a blast! I will say, most of the reviews that describe frustration with access to attractions sound like they go on Saturdays. We had our party on a Friday night and had no issue whatsoever utilizing the various activities the facility has to offer (except for the go-karts due to mechanical issues). Would I go back? Absolutely! Was it worth the money? Every penny. I would say, try to avoid a peek time on Saturday and it should be a very enjoyable experience for you. It was for me and my family (and I am extremely picky).

 7 years ago (23-03-2018)

Me and my boyfriend had so much fun here! Lennon was amazing and very accommodating. She explained everything to us so well and was the sweetest person who gave us our passes since we couldn't stay to jump since it was getting late and they were closing! I give her and the facility 10 stars :)

 7 years ago (28-03-2018)

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Urban Air Trampoline & Adventure Park

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