USAA Financial Center

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Address: 507 E Chestnut St, Junction City, KS 66441, USA

Phone: (800) 531-8722

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State: Kansas

City: Junction City

Zip Code: 66441

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Reviews

I literally cannot find any issues with them.  Couldn't be happier about the ease of use.  Pure online banking was a tiny leap to make, but the rewards are so worth it.

Had my card blocked in China due to entering the wrong PIN.  A quick email later and I had it fixed within 12 hours.  It's like USAA has hired and trained a full team of competent people who instead of asking a bunch of questions to verify an endless stream of polices...they just fix the problem.

No atm fees is awesome.  Their online usage is awesome.  The phone support for customer service is above awesome.  I can't stress this enough.  I'm off the phone with an answer to my questions in 5min or less.  No robotic people here.

 9 years ago (14-04-2016)

Wasn't able to process an IRA transaction from another company, BUT they gave us a prepaid envelope to the correct department and gave us information that really helped. 

 9 years ago (11-07-2016)

I have been banking with USAA over 20 never a bad experience always go above my expectations! ☺ love this bank!

 9 years ago (05-05-2016)

Never had a bad experience for 10+ years. It's almost unbelievable how on a roll the customer service representatives are.

 9 years ago (16-09-2016)

Most worthless company ever. I mailed a Payoff for an auto loan and they cashed my check on the 18th of Feb and have some stupid internal policy saying they wait 15 days to process payoffs. So they would not release my lien until 25 days later. Basically they kept my money for 25 days. Another lost customer keep going down this path and eventually you will be out of customers.

 9 years ago (05-03-2016)

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