Utica Avenue Plumbing Supply

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Address: 769 Utica Ave, Brooklyn, NY 11203, USA

Phone: (718) 774-3200

Website

State: New York

Zip Code: 11203

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Reviews

I own a kitchen and bath showroom, Posh Kitchens & Baths, and have been buying plumbing fixtures for over 30 years.  I just ordered 3 items from Utica for the first time and was very impressed by the amazingly efficient process.  I got a clear confirmation in minutes of emailing in my order, the order went out the same day, and I received on Long Island the very next day.  It was better than Amazon and in an industry that it usually very disorganized.

 8 years ago (28-07-2017)

I ordered a sink from AJ Madison and Utica was the factory shipper for the items I ordered. 
   There was a mistake in the shipping and the wrong items were shipped to me.
        Rather than deal with AJ Madison I grabbed the packing slip and Called Utica. 
   I called and spoke to Josh who was very empathetic to my situation. Josh did not hesitate to to correct the issue immediately. 
    Rather than make me wait to get my items that where in another part of the country ( this could take a week or two)  he sent me a new item next day delivery.  This is a 200lbs item!!  
   Josh followed up with me via email and phone and gave me the tracking numbers.

      Mistakes happen to all of us at some point. What natters is how that mistake is handled. In this case it was done perfectly and the way I would take care of one of my own customers.

  Thanks Josh!!

      
      
      
 8 years ago (14-06-2017)

Would rate zero if i could, so many workers but they serve one client at a time. Why would you have 10+ employees and serve one client at a time??? Girl at the office kris i guess were rude. Would not recommend. Very dissapointed.

 8 years ago (16-03-2017)

Customer beware! Would rate zero stars if we could. We called for help with clogged toilet, and were told the service charge would be $125 plus additional charges depending on the job. (It was an early Sunday evening; proprietor later informed us their weekday service charge is $85.) Plumber spent 10 minutes with an augur to complete routine job, including two low-cost parts (flapper and water hose)--and then informed us that we owed an additional $375! In sum, we paid $500 for a 10-minute job, at least double the high-end rate as defined by many Internet sites. Called the proprietor to complain; a week later, he has yet to get back to us.

 9 years ago (05-07-2016)

Some of the worker's are very nice and some...

 10 years ago (30-06-2015)

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Utica Avenue Plumbing Supply

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