Valvoline Express Care

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Fast oil changes with no appointment necessary.

Address: 2808 Panola Rd, Lithonia, GA 30058, USA

Phone: (770) 558-2891

Website

State: Georgia

Zip Code: 30058

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Reviews

I am always looking for businesses in my community to support. Nothing makes me happier to see an African American owned business succeed. My issue is, after talking my husband into visiting this location  (see, he's a dealership services type of man), he was told that based on his car's configuration, he'd need an oil change that cost more than the dealership service. He left and drove out of our neighborhood... to Conyers Ford Dealership. Two weeks later, unlike the first time I visited, I was told the same thing. I am not disputing the info that they provided, as they could have been correct. My dispute is with the delivery of the information, especially when you say to me "I don't know who gave you that oil, it is the wrong oil". And I have to remind you to check your system... it was you.  The owner of this establishment is awesome! I will go back but he may need to provide customer service training to those who need it. 

 9 years ago (08-06-2017)

Just wasted 30 minutes because no one has a clue how to service a company fleet vehicle. They act like a mom and pop shop without brains! I've NEVER had a problem getting an oil change for my company car, but they were asking me a million questions that no one has ever asked. I usually give the person at the desk my card and they know exactly what to do. They called another store down the street and still were lost. My time is precious! Don't choose this store because they didn't care when I had to leave without my car being serviced either. Unacceptable.

 9 years ago (24-05-2017)

The staff was very persistent in trying to get me to pay for a synthetic or synthetic blend. Telling me it's recommended by the dealer. So sad the dealer recommends a 5w20 oil. When I Told them this they said they would be liable if something happened to my engine. So they could only use a synthetic or synthetic blend
 I considered it looked up the correct weight and they didn't have it offered me a different weight. Needless to say I will never go there again

 9 years ago (17-05-2017)

I'm very much picky when it comes to choosing a place for my car as I normally take it to my Chevy dealership but wanted a back up for times when I didn't want to wait a while or when there's not a convenient appointment available. In looking at the reviews this establishment was the only that stood out so I decided I wanted to check things out for myself. I'm grateful to say I made the right decision, everyone was extremely friendly, professional, and the services I received were expeditious yet thorough. They took time to explain and show the work they did, the cost for each service I received upon arrival and afterwards, explained what I was in need of, and gave a recommendation of her Father's shop 2 minutes down the road to have the work done there if I like but there was no pressure at all for me to do so. So, if you're in need of a small chain the experience was exceptionally positive and they'll continue to have my business as long as their rapport and decorum remains the same. 

 10 years ago (19-02-2017)

The Experience was absolutely amazing.Each employee had a warm and friendly demeanor.I would highly recommend this place of business to everyone. The staff took great care of my car needs.I'm officially a faithful customer.

 10 years ago (11-03-2017)

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