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Reviews, get directions and contact details for Velocity Community Credit Union

Velocity Community Credit Union

About

We are a progressive, full service financial institution that is passionate about helping its members. As a not-for-profit co-op, our dedicated employees can concentrate on providing superior service to our members to meet all of their financial needs.

Story

As Florida Aircraft Federal Credit Union, we received a Federal charter in 1958 to serve the financial needs of the employees and immediate family members of Pratt & Whitney Aircraft (a division of United Technologies Corporation). The philosophy of the "Founding Directors" was to promote thrift and provide loans at reasonable and competitive rates. As a not-for-profit financial institution, the Credit Union established a history of rewarding its membership with above average dividends on both share and share draft accounts, while treating all members equal regardless of their account balance.
As times have changed, so have we. Renamed Velocity Community Credit Union, we opened our doors to the entire community. Now everyone who lives, works, worships, volunteers or attends school in Palm Beach County, FL can become a member. Velocity Community Credit Union has grown in assets to over $280M by simply providing professional and friendly financial service for over 55 years.


History of Credit Unions

Credit Unions, as non-profit cooperatives, are unique in the financial world. They exist solely to meet the financial needs of their members. They are owned and directed by their members and are dedicated to the credit union motto: Not for profit, not for charity, but for service.
Credit Unions, as we know them today, have their origins in Germany, where the poor farmers formed credit societies in 1840. After feudalism was gone, farmers were allowed to own their land. Unfortunately they were financially unable to purchase land or the equipment necessary to operate the farms. When the "banks" at that time would not lend to people of lesser means, this forced them to go to "money lenders" and borrow at exorbitant rates. The credit societies formed by the farmers gave them a place to borrow money at reasonable rates. As their popularity increased, they became known as "people's banks."

Mission

It is our mission to improve the lives and circumstances of our members through superior financial and member service.

Address: 2801 Pga Blvd #120, Palm Beach Gardens, FL 33410, USA
Phone: (561) 775-2525
gro.ytinummocyticolev@secivresrebmem
State: Florida
Zip Code: 33410


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Reviews
Great rates, the Jupiter branch is fantastic, but ABSOLUTELY TERRIBLE CUSTOMER SERVICE from rude garbage account representatives who tell you to "call me back when you get home" when you're locked out of an account, which happens monthly, ZERO attempts to explain or solve problems, if you can even get a person on the phone. Since the bank has gone public to Palm Beach County it has gone completely down hill. Been with this bank for 25 years and am closing my account due to disrespectful nonsensical account reps with trash attitudes. If you have problems, you need to go in person to the Jupiter branch. Only way to get anything done which is difficult for seasonal.
8 years ago (16-10-2017)
Rates are great, but having MAJOR issues speaking with anyone! Have called numerous times, and have been routed to VM, where I'm unable to leave a message, as it says the system is not working. I've emailed three times, but no one responds. I suppose they want me to stop by, which means a 30 minute drive each way.. Frustrating! So glad I don't have to deal with them often - I would leave.
8 years ago (12-10-2017)
Velocity offers convenient locations, easy-to-use online banking and phone app, kind tellers and employees, no stupid fees, and great savings account rates. They make a tangible impact in the community: I feel like my support for this credit union is payed forward in our local area. To anyone thinking of switching from a big bank (yuck!) to a credit union (yay!), I highly reccommend Velocity.
8 years ago (23-07-2017)
I love this bank!!!! I have been a member for years and have had many loans through them. They have the best rates and programs whether you are looking to buy a car or a line of credit!!!! One stop shop!!! Great service always!!!
8 years ago (14-08-2017)
Very behind the times, referring to online banking and such. Also, very rude staff members, particularly JC who works in Member Services. You can just tell that they are very unhappy people. Sad
8 years ago (16-10-2017)
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