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Verizon Authorized Retailer, TCC

  1. Tierra Serena

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Verizon Authorized Retailer, TCC

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Verizon Authorized Retailer

Address: 4758 E Sunrise Dr, Tucson, AZ 85718, USA
Phone: (520) 299-1453
State: Arizona
Zip Code: 85718


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info
Reviews
The first question I asked was simple, will this store be exactly the save as being at a corporate store instead of a reseller. The answer was yes. They upsold me on a tablet that I tried to return for the $35 restocking fee and it turns out resellers can charge more. In my case it cost $75. Now a couple of months later I'm on the phone with Verizon because I'm still paying for the tablet I returned. This was a dismal experience and it's still playing out. So Verizon has spoken to the store and the store refuses to budge from $75 so Verizon is crediting me $40, plus of course they are removing the two months of charges. So, the store employees don't seem to know that they are NOT the same as a Verizon store, plus they don't know how to restock a tablet returned within the trial period.
8 years ago (10-12-2017)
Just stopped in to this Verizon store to see about donating two of my old iPhones. Matt-the store manager was so helpful. He facilitated the entire process....meanwhile, his colleague was so kind and patient with someone purchasing a new phone. I will definitely go back to this location.
8 years ago (28-10-2017)
So I went in to get a screen protector for my new moto z2 this is an insurance phone from a stolen previous Moto z. The tech recommend liquid glass I said sure he saumys $50, I said wow a little pricy he said yes but it's the best stuff, so I said ok let's do it. Well a couple of months later the screen started to show signs of peeling around the edges. So I took it in, the next tech said that the previous tech whom was no longer with them said he had installed the glass over and existing factory protector which came with the phone since it came from insurance, this tech said there's nothing I can do but I'll give you a discount on the glass. So here I am thinking about this process of customer service. I'm going to have to pay again for a mistake made by a previous tech and this store is not going to stand behind there mistake... He said if you would not like to pay you can come all to the manager on Wed. He will be in then. Well I chose to see what he had to say. I came in told him the story, he looked up my purchase record, and proceeded to pull out some sort of cleaning pad. I assumed he was going to place another coating of glass on the phone. I asked him if this is what he was doing, he replied yes, however this one will not have a warranty because it was not being purchased. I said that is fine and thank you. I also noted I was a business owner in the area and I was pleased with his willingness to do what it takes to provide a great customer experience, even though there was a prior mistake. So I left that day feeling good about my neighborhood Verizon premium retailer. One day pasted I noticed my phone's screen was scratched in multiple places, not drastically but nun the less scratched. I thought to myself huh that manager didn't place a new glass protector on my phone. I returned to the store he won't admit it however I've gotten other Verizon stores to assure me there is no liquid glass on my screen... I am sorely disappointed with our neighborhood Verizon premium retailer store. I will never recommend this store to any of my customers period...
7 years ago (18-01-2018)
Helpful staff, clean store and quick service. Definitely would recommend!
8 years ago (28-12-2017)
How could someone not love this store!? Jay, the new store manager is extremely knowledgeable and friendly. It's a relief to find a store and staff that you can trust. I have certainly found a store that I can visit for life. 2 Thumbs up!
8 years ago (12-08-2017)
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