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Verizon Authorized Retailer, TCC

  1. Gaffney Lane
  2. Oregon City Store
  3. Oregon Store

Reviews, get directions and contact details for Verizon Authorized Retailer, TCC

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Verizon Authorized Retailer

Address: 2050 S Beavercreek Rd #105, Oregon City, OR 97045, USA
Phone: (503) 656-4545
State: Oregon
Zip Code: 97045


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Reviews
I've read all the reviews and sometimes you have to experience it yourself to judge for yourself. I've been going there from the beginning and those guys there are absolutely awesome. Very helpful, knowledgeable about everything they sell and very friendly. Got a concern or question, they'll answer it, if they don't know, they're on the phone with the higher ups to find out the answer. Got another issue? They'll do whatever it takes to fix it. Got questions about your device, they got that covered. As a business owner, I love that they give great customer service. I truly appreciate that and coming from a sales background, the guys there are top notch. Ryan and the crew couldn't be better. Will continue to give them my business.
8 years ago (29-12-2016)
Ryan, Zack and the whole crew at this location are always helpful, kind, patient, knowledgeable and they take their time explaining what's going on even when they have to repeat it 3 or 4 times for me. Thanks!
8 years ago (18-05-2017)
I went in to this store on Saturday to discuss options for upgrading to a new phone. The salesman, Jim, answered questions and confirmed cost of the upgrade. After the decision was made, Jim processed the transaction and charged me triple the amount discussed in error! He was unable to reverse the charge or cancel, so the unauthorized payment stuck. He cited that nothing could be done on his side. Jim was unable to return the money or even provide a new phone! The account was frozen and I was forced to walk out with nothing. Because this isn't a corporate store, the burden was now placed on me. I HAD to contact my bank, I HAD to follow up with corporate Verizon, with absolutely no help from this store. Jim provided his contact information and after several conversations he asked that the contact stop and to call his Manager, Ryan. With all of the communication and irritation during a 4 day period - and still no resolution (refund of money owed to me), you would think that Ryan would have already contacted me to discuss this situation. A situation where a customer is charged in error for hundreds of dollars, doesn't immediately get refunded and has to walk out with nothing, clearly has the right to be frustrated and angry. I question the integrity of this store. I still do not have resolution and have been in contact with corporate Verizon every day since the error and unauthorized charge. It is unbelievable to me how Jim and Ryan (I assume the manager is aware of the situation) are not more on top of this and trying to rectify the error made by an employee of the store and a representative of Verizon!
8 years ago (07-12-2016)
Do yourself a favor and go across the river to the Verizon retailer in West Linn. I certainly wish I had. The customer service here is atrocious, causing ongoing headaches and difficulty for customers. Zero customer service and irresponsible management. Do not waste your time or trust any of these people to manage your account or money. A quick trip across the river gets you phenomenal service, or, you could choose this hot mess of a retailer and potentially end up wasting your time fixing their monumental mistakes. They will not care about you, your issue with their service, or the stress they've caused. Like I said, do yourself a favor and avoid. If you must go, do not work with Jim, and trust his supervisor, Ryan, will be of zero assistance should you have any issues. Worthy of zero stars. Oh, and TCC? Save yourself the time to type a response to this review. We've spent a lot of time trying to work with you, to no avail. It's clear where your stores have learned their customer (dis)service.
8 years ago (17-12-2016)
Great customer service. All the staff where friendly and very knowledgeable.
8 years ago (03-04-2017)
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