Verizon Authorized Retailer – Victra

Reviews, get directions and contact details for Verizon Authorized Retailer – Victra

About

Victra is the largest Verizon Authorized Retailer, formerly A Wireless.

Story

Victra, formerly A Wireless was founded as a partnership by Richard and David Balot in 1996 in Wilson, NC. We’ve grown to become the largest Verizon Authorized Retailer.

Address: 20615 Yorba Linda Blvd, Yorba Linda, CA 92886, USA

Phone: (714) 660-0392

Website

moc.artciv@ofni

State: California

Zip Code: 92886

Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 10:00 AM – 8:00 PM

Update Info

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Reviews

They are dishonest people. My iphone went dead and I brought it to the store where I purchased the phone. They told me it can not be fixed and suggested me to upgrade to a new iphone. However when my daughter went home later that day she just pushed few bottom and the phone worked again. I then returned the phone within 72 hours and been charged $90 . Not only that when I received my bill today, it increased $50 more than usually. Totally I paid $140 for nothing. I am so regret that I walked into that store that day.

 8 years ago (12-07-2017)

This store has the worst service we have ever experienced,  Roger William Banke (store manager) continues to be of no help.  We spent over 5 hours and $1200 in upgrading our phones with a promise that our bill would show credits fro the following 2 months that were never applied.  After 6 weeks of continued follow up by my wife and I we still have no resolution.  William continues to send us (in writing) promises that our bill is being adjusted and then deflects all responsibility - stating "I don't know why they (Verizon) can't get this right".  He avoids our calls until I have to go into the store to confront him.   I even ran into him one day in the grocery store.  When I asked why I had still not heard from him (was 3 days late on a promised phone call) he stated that it was fixed.  I have our account on my phone and pulled it up to show him it was not fixed - then he changed his story and stated "wow - I don't even know who to go to now".  It is very apparent by the rating online that this store is mismanaged.  I have asked for the senior managers name from employees like William and new employee Jason - only to be told - I don't have his number.  This shows the lack of integrity and management at this location.  My only recourse at this time is small claims court and to cancel my 10 year relationship with Verizon.  Very disappointed.

 8 years ago (13-02-2017)

Go in and see two employees helping two customers, so I decide to sit down and wait. Another gentleman enters 9 mins later. They proceed to help him first. Thanks for wasting my time! I may be young but I pay for my 5 family members phone plan. Your loss

 9 years ago (28-12-2016)

Stay away.  Why would you go there?  Worst prices. By far the worst customer service experience.  And they are not even Verizon Wireless according to their manager.  Per Verizon employee direction, I bought an overpriced ($20 USB cable) at the Verizon Store at the Spectrum yesterday.  I brought it home and it did not fit the external device I needed.  So I went to the "Verizon Wireless " store three blocks from my house to exchange the cable.  They did not have the necessary cable.  They directed me to Best Buy.  I said Ok, "can I return the cable I bought yesterday complete with the receipt?"  

The manager came out and told me "No".  Even though the front of his store is emblazoned with the exact same sign as the Verizon store at the Spectrum..."that was a corporate store", His was an independent store.  So I guess I am supposed to inquire at McDonald's or any other retail establishment as to whether this is a "Corporate Store or not" first?

So why bother with these guys?  Best Buy has better pricing, better availability of product and certainly much better customer service and they are not confusing to the customer.

 10 years ago (30-10-2015)

Bad service.  Flat lies about what my bill is.  Close to 15 years a Verizon customer.  Stay far away.

 8 years ago (23-07-2017)

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