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Village Pool & Spa Inc.

  1. Massachusetts
  2. Medway Spa

Reviews, get directions and contact details for Village Pool & Spa Inc.

Address: 117 Main St, Medway, MA 02053, USA
Phone: (508) 533-3350
State: Massachusetts
Zip Code: 02053


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Reviews
Dick and his staff at Village Pool & Spa has always gone above and beyond for me. Had a problem with my pool and took pictures to try and describe what the problem (pool was not filtering properly). Most places would tell me to take the unit it to have a look at it which would have been a huge pain to do. Not Dick and Village Pool & Spa. He offers to stop by to take a look at my pool to save me the trouble of bringing it in. He says he will be by after he closes for the day. In this day and age who does house calls??? Dick went out of his way to come by and fixed the problem in no time flat. The service I got and have always received it top notch. If you have a pool or spa problem give Village Pool a call you will be glad you did.
8 years ago (17-06-2017)
Last year I needed a new liner. I had cracked the old one that was at least 15 years old. Second summer in the home for me. I was frantic as I had no idea what to do and thought the pool was doomed. It was late afternoon and the pool place near my work was closed. I called village and they picked up the phone after hours and calmed me down. Even though they were closed the next day, the owner came out to my house to assess what I had done. I felt great. Just needed to replace the liner, that's it. I placed the order right there. Other pool place has tools me a few weeks before a new liner would take 3 months to get, as I asked casually, before the incident. The new liner showed up in 2.5 weeks not months. Installs the next day. I purchased the water thru village as well. Only negative was with the pool installer. He said he would come back the next day to cut holes for skimmer/returns. He didn't. It took two days for him to show up. Not a big deal, but a call would have calmed my nerves, this big hole in the ground full of water is a bunch of money. I still use them today for ask my pool needs.
9 years ago (10-06-2016)
I walked into Village Pool in Medway with a broken pump on a Tuesday morning. Not only did Stephanie and Paula help me figure out what may be wrong they couldn't do enough to help me!!! Their customer service was beyond fabulous!!!!! Not exactly knowing how to fix it they called Dick (who I will say was not in the store) he said he would come in to fix it around noon. Again who does that? He could have easily said he would look at it on Wednesday when he was coming in but he didn't, again talk about GREAT customer service!!! Dick came in repaired and replaced parts to my pump for an extremely affordable price!!! The pump was ready I picked it up the same day with perfect instructions on how to hook it back up from Dick!!! My pool is back up and running crystal clear thanks to Village Pool. If you're looking for a pool store with workers who only want to help you then this is your store!!! I will always be a customer of Village Pool not just because they always have what I need for my pool but because of how they treat their customers!!!!! Thank you Dick, Paula, Stephanie and everyone at Village Pool in Medway, You are the BEST!!!!!!
9 years ago (20-07-2016)
Congratulations! If you are doing your research before considering doing business then I hope this will save you the experience that I received from Dick. The customer service was horrific and the damage to my hot tub that I purchased from him. I had to take him to court and successfully won my case against him. He is no longer a dealer of Caldera Hot Tubs. I hope that you'll be wise and heed this warning, DO NOT DO BUSINESS WITH HIM OR HIS COMPANY!!!
9 years ago (27-07-2016)
Very knowledgeable and friendly.
8 years ago (19-06-2017)
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