Virgin Atlantic Upper Class Clubhouse

Reviews, get directions and contact details for Virgin Atlantic Upper Class Clubhouse

Address: International Terminal Departures, San Francisco, CA 94128, USA

Phone: (800) 862-8621

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State: California

Zip Code: 94128

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Reviews

The staff is very friendly and responsive, and the food is decent. Got here in the morning, and there were hardly any person here, which made it a really comfy and relaxing lounge. The only downside is probably that this lounge is pre-security, so I couldn't stay longer.

 8 years ago (22-12-2017)

Nice lounge but lousy and slow service! 
My wife, 1 year old son, and I checked in 3 hours before our 14 hour flight between SFO and TPE.  Being a gold member, we were directed to the Virgin Atlantic Clubhouse Lounge in SFO International. We arrived to an almost empty lounge (with maybe 2 other flyers). I walked around looking for the help yourself food but was greeted by a waitress that gave us a menu. This was the first airport lounge I have been to where they give you a menu and take your order.
We picked a seat near the entrance and looked through the menu. After about 15 minutes no one came back to take our order. My wife ended up going back to the bar to place our food and drink order. During this time more travelers began to arrive. 
The waitress brings my wife's tea and son's orange juice (instead of apple juice, what my wife had ordered for him) which was okay since he drinks that as well. But completely forgets to bring my Johnny Walker whiskey. After 5 minutes I go back to the bar to tell them they had forgot to bring my drink. After their apology they bring my drink. 
When the waitress brings our food  she completely forgets our toast and only brings two pieces after we remind her. By that time I am almost finished with my omlette and whiskey. 
After I finish my food and drink, I sat at the bar to get a tequilla. The waitress pours the tequilla and serves it to me. While I am drinking my tequila, I watched a couple come in and sit at the far end table. No one brings them a menu or checks on them for about 10 minutes. As the man was going to the end of the bar to get some menus, I mentioned to him that the service was slow so he calls his female companion and they relocated to the bar. 
I finish my tequila and go to order another but the waitress says  that she cannot serve me another tequila since there is a "2 drink limit per hour rule". She mentioned that there have been "other people" who cause trouble on the planes so she cannot serve me another drink. I told to her that I have been there for 1.5 hours since I arrived. She talks to her manager and says that I can order a wine or beer. I ordered a red wine and returned to the table where my son and wife were sitting. 
I took one drink from the red wine then asked to speak to the manager. After 10 minutes a woman manager came over with the waitress and asked what was the problem. Before I could speak the waitress asked me what drink I wanted and brought it to me. 
My overall experience at Virgin Atlantic Lounge was pretty crappy.
Just a tip for the travelers who are looking for a quick bite/drink before their fly...I would NOT recommend Virgin Atlantic Clubhouse!

      
      
      
 8 years ago (13-12-2017)

Exquisite atmosphere with well mannered and  timely service. Superb.

 8 years ago (06-11-2017)

Amazing club house with an awesome view to the airport. Food and beverages were very good and high quality and the staff was super friendly. Best about the club house was compared to LHR absolutely not crowded.

 8 years ago (10-05-2017)

Great place to relax before a flight. Great mojitos. Good food. Minor downside is it's not after security.

 8 years ago (08-04-2017)

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Virgin Atlantic Upper Class Clubhouse

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