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VSEC - Veterinary Specialty and Emergency Center of Thousand Oaks

  1. California
  2. Moorpark Veterinary Care

Reviews, get directions and contact details for VSEC - Veterinary Specialty and Emergency Center of Thousand Oaks

About

Specialty and emergency animal hospital, open 24 hours a day, 7 days a week, offering services for pet owners and referring veterinarians

Story

VSEC Thousand Oaks is where you and your veterinarian can turn to 24-hours a day for emergency or specialty care. In fact, as an independently owned referral practice, we are solely devoted to improving the health and well-being of pets and their people.

Our goal is to achieve the very best outcome for your pet and to restore them to health as quickly as possible. Regardless of our individual specialties, we function as a team. Our emergency veterinarians and board-certified specialists in emergency and critical care, surgery, internal medicine, cardiology, and dentistry often collaborate to determine the best diagnostic or treatment options for your pet’s specific situation.

At VSEC, we understand your pets are important members of your family. We feel the same way. Therefore you can rest assured our approach will always be to work with you and your pet’s primary care veterinarian in an efficient and compassionate manner.

Address: 2967 N Moorpark Rd, Thousand Oaks, CA 91360, USA
Phone: (805) 492-2436
moc.otcesv@ofni
State: California
Zip Code: 91360


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Reviews
This is a fabulous hospital! They saved my dog Benny's life after he ate a ball and had to undergo major surgery. Doctor Jana Norris did the surgery and was incredible at keeping us informed how he was doing every step of the way. They treated my dog like their own, I couldn't be happier with the treatment that Benny and my family received from the entire staff! I highly recommend you bring your pet to VSEC!
8 years ago (04-11-2017)
I'm giving 2 stars because I can't really say much negative about the vet and the vet tech themselves, they weren't extraordinary but they were not terrible either. The real shocker here was the person at the reception, I walked in last night (Oct. 18, 2017) around 11 pm, because my aging dog had been pacing and panting for over 3 hrs. This situation obviously had me very distraught, you would figure that at a vet emergency clinic at least 90% of the pet owners will be feeling the same way and that there would be someone compassionate and patient to receive you. Well that was NOT the case at this place, she was very rude and disrespectful, she gave some paperwork to fill out and took it back to enter the info into the computer, apparently she couldn't understand my handwriting and was having trouble understanding my name, so I tried to spell it for her a few times and she still couldn't understand and was expressing her frustration by getting agitated at me and making derogatory gestures with her hands. When she finally understood, I respectfully asked her to show me what part of my handwriting she wasn't understanding ( I was genuinely curious) and she dismissed and ignored me right after she rolled her eyes at me. At that point I got on my phone to find another place to go to and suddenly I got called inside and I decided to put my dog's well-being first and let it go, luckily the staff inside was more courteous and had better bedside manner. However, the compassion and the good customer service SHOULD start since the reception, come on, I'm spending a good amount of money to be mistreated, really? That is NOT how you run a business. Needless to say that the next time I will go elsewhere, when you are already stressed and distraught about your pet's health the last thing you want or need is this kind of mistreatment.
8 years ago (20-10-2017)
I cannot say enough good things about this place. I unexpectedly had to put my dog down and they got me through one of the worst days of my life with their compassion and professionalism. I was there one time before this and got the same outstanding treatment. I am extremely thankful and grateful to Dr. Wallach and the staff.
8 years ago (30-11-2017)
Our dog Lexie has a pacemaker and has lived an extra 4 years so far all because of Dr Russell. Such a smart, kind and compassionate man. Thank you for giving Lexie the life she deserves. He took her into surgery the same day and saved her life. We can never forget Dr Russell
8 years ago (15-09-2017)
I have brought my dog into VSEC twice for emergency situations. Both times my dog and I were treated kindly and respectfully. They handled my dog's needs very professionally and sent me home with clear instructions that led to a successful healing process. One of the times I went in was a Sunday, when all regular vets are closed. It was very busy; the waiting room was packed. They informed me as soon as I came in that there would be a long wait. I saw a lot of people and pets come through that day with emergencies of varying degrees of urgency. The staff were all courteous and efficient despite the fact that they were overloaded and when I left around 5pm had still not eaten their lunches. I know some reviewers have complained about wait times, but it seems like that would be a natural issue at any emergency care center. I'm not about to complain that they prioritized patients that checked in after me because their needs were more severe. Understand that the staff are constantly weighing the urgency of the different cases. Overall I have been very impressed by the dedication and care of the VSEC staff.
8 years ago (10-04-2017)
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