W.F. Hann and Sons

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Night or Day, We're on Our Way!

Address: 26401 Miles Rd, Warrensville Heights, OH 44128, USA

Phone: (216) 831-4200

Website

State: Ohio

Zip Code: 44128

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Reviews

Just had a new furnace, AC and water heater installed and was very pleased with the entire experience from initial consulting and proposals to installation.  We received bids from two other providers, including the company that had serviced our home for 15 years, but WF Hann & Sons simply outperformed them all.  Consultant was informative, not pushy and gave us a great price and product.  Installation group was on-time and courteous.  Very satisfied so far.

 8 years ago (11-10-2017)

We recently had our furnace and air conditioning system replaced.  Since we had used Hann and Sons for service of our existing system when we moved to the Cleveland area in 2011, we chose them to install the new system.  This was in part due to the fair and honest service we had received.  The crew that installed our new system were very professional, courteous, and answered any question that we had.  Given the time of year/weather we requested that the air conditioning be set up first.  They worked late the first date in order to accomplish that.  Once completed they explained what work they had done, a general overview of the new system and any routine maintenance that would be needed.  They also explained the new thermostat and performed the initial setup.  We were very pleased with there work and would recommend W.F. Hann and Sons for both service and installation.  We were also pleased with the sales process, which was not high pressure, but system options were clearly explained so that we could make an informed decision.

 8 years ago (18-09-2017)

Would not recommend. Paid for their annual contract, which includes weekend emergency service. Our water heater broke on a Sunday; I called twice, stressing the urgency. No callback at all. On Monday, I talked to them and they said, "Oh, our answering service never passed on the message." Well, that's not an excuse. A manager did call to tell me they were sorry, but that was it. Might have considered a partial refund of the contract price, but they didn't offer. Nope, wouldn't consider them again. I'm writing this now as they called on Friday asking me to re-up. A lot of nerve.

 8 years ago (12-11-2017)

Technician arrived on time. He did a thorough and complete job cleaning and adjusting my furnace. Very professional. Thank You.

 8 years ago (20-11-2017)

I have been a homeowner for 30 years. Own three rental properties and have used lots of plumbers. These guys are the only group who have ripped me off. $374.00 for 45 minutes of work? No parts. I would use anyone but them.

 8 years ago (26-07-2017)

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