Wayne Akers Ford

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Address: 2000 10th Ave N, Lake Worth, FL 33461, USA

Phone: (800) 749-8875

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State: Florida

Zip Code: 33461

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Reviews

They hype a lot about their customer service but what about their pricing? Compare them to other Ford dealers and you will notice that you are not getting a DEAL like they claim. It doesn't matter if you're a repeat customer or not, they will stick it to you. We were there a couple of weeks ago, come to find out the so called internet special was no special at all. They will be higher priced in person or on the internet by $3 or $4k. Don't settle because they may be convenient. They are not the only ones in SFL.

 8 years ago (12-10-2017)

I've been having my cars serviced at Ford Dealerships for the last 15 + years.  I recently moved to the area and needed to have my car serviced. Wayne Akers is the only Ford location in my area. I had driven by, so I called to make an appointment. 
When I arrived, there weren't many big colorful posters announcing the Service Specials. I pulled up and was directed into a lane promptly. Things went downhill from there. The Service Writer assigned to me was not available. I started with a different writer, but my original person showed up and I was switched back. I mentioned that I was taking a trip and wanted the car checked very thoroughly. No one mentioned the cost, so I asked if it was the normal $39.95 service and was told yes. My Writer didn't show me the waiting room or mention coffee or drinks. I went in and found a small unattractive waiting area. No one spoke to me. My best impression is cold. No smiling faces. No cheerful waiting area. No comments on time required. No mention of a drop off service. Nothing. I sat and waited for someone to tell me my car was ready. Didn't happen. When logic told me my car was finished, I walked to the desk and inquired. The woman handed me my keys and told me my charge was $50.79. I paid and went out as my car was driven up. 
No one explained what was done. If something needed attention. Nothing. I was so surprised that I just got in my car and drove away. 
At this point, I need you to know that my car is a 2004 Ford Crown Victoria with only 18,710 miles. That's right. Its like new. I have replaced the tires and battery. But I want this car to last for many years, and you can understand why I asked for a very thorough service with a trip planned to the Keys. 
Finally, when I looked over the paperwork they gave me, it was not filled out. And I found work that was recommended but not done. And most importantly, not mentioned to me. I filled out the follow-up email and gave them a very bad review. About 6 weeks later I got a call asking if my service was satisfactory. I explained my poor service. She apologized and said goodbye.
I WOULD NEVER GO TO THIS DEALERSHIP.

      
      
      
 8 years ago (29-06-2017)

Amazing service! Was welcomed by very friendly and helpful Valet as well as the concierge! Great prices, free water and coffee! I will always do my Ford purchases at Wayne Akers Ford rather than any other Ford dealership! Keep up the good work guys!

 8 years ago (10-05-2017)

I work for a auto parts retail store. I've ordered from them before and was told I'd have to be in person to order special ordered parts. I told them who i was and who I work for and told them I've ordered parts like this before. And i get a well you have be in person to order this. No problem have a good day. Won't be having my company do business with this dealership again.

 8 years ago (29-06-2017)

Bought a new Focus ST here, with upgraded paint.  When I took delivery of the car, it came with a nice scratch down to the metal on the driver's side pillar, which they said nothing about.  The salesman tried to fix it on the cheap and it looked horrible.  They fixed it again and better results, but it is irritating to have to bring a brand new car in twice because they scratched it.  I waited about an hour both times for the rental car.    I was never offered anything in terms of product or compensation for my troubles.  I would suggest finding another ford dealer.  There are several others in town.  Not sure they are better, but this one is lacking.

 8 years ago (20-05-2017)

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