We Care Spa

Reviews, get directions and contact details for We Care Spa

Address: 18000 Long Canyon Rd, Desert Hot Springs, CA 92241, USA

Phone: (760) 251-2261

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State: California

City: Desert Hot Springs

Zip Code: 92241

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Reviews

When did We Care become We Don’t Care?!  

My twenty-seven-year-old daughter suffers from a debilitating chronic illness.  We Care has been very effective in treating her during two previous visits, with the staff providing the exceptional and caring service for which the spa is known.  We were thrilled to be able to send our daughter for a third visit this fall and my daughter was looking forward to her trip to We Care with great anticipation.

Unfortunately, during this visit my daughter came down with a severe case of the flu on the day she arrived (her symptoms included vomiting, fever, chills, sore throat, cough, etc.)  The flu left her bed-ridden and, ultimately, she had to return home early to recover.  During her short-term stay, We Care staff insisted that she didn’t have the flu – despite spa policy that doesn’t allow staff to make a medical diagnosis – and told her she was “just” detoxing and needed to power through with her scheduled treatments.  

Knowing the difference between her illness and the flu, my daughter self-quarantined, particularly avoiding the communal kitchen, something that We Care absolutely should have insisted upon to protect other guests from getting the flu.  Upon her arrival home, I would have walked right past her at the airport if she hadn’t called out to stop me!  It was shocking to see that my daughter’s condition had deteriorated so much that she was in a wheelchair – a wheelchair!  I’m quite certain that if she had stayed at We Care, and especially if she had followed their advice and continued with the spa treatments, she would have ended up at the emergency room in Palm Desert.  

We are not a family of means, so the cost of the visits to We Care represents a significant financial hardship on us.   Because my daughter missed out on nearly 90% of her treatments and classes and had to leave early, I subsequently spoke with the spa manager, about a credit toward her next visit, for which we would have immediately started saving.  In that conversation the manager was incredibly rude, argumentative and summarily dismissive about any consideration about a credit of any kind.  I was shocked and appalled that We Care has in its employ (and in a leadership position no less) someone who is so surly, disrespectful and lacking in empathy.  

It is terribly unfortunate that, not only did my daughter miss out on a treatment protocol that has proven extremely helpful in the past, she came home dramatically sicker than when she left.  Because we used all our savings to send her to the spa, we are not able to afford any type of alternative treatment to help her recover.  

I was initially reluctant to write this post because my daughter’s the two previous visits were so positive and so healing, but this wasn’t just an “unpleasant” experience, it was disastrous at almost every turn.  We Care should have the well-being of their clients uppermost in their minds, but this wasn’t my daughter’s experience – not by a long-shot.  Even the airlines refunded the cost of my daughter’s ticket!  The fact that the airline was more accommodating than We Care is an extremely sad commentary on how bad service at We Care has become.  So I have to ask, when did We Care become We Don’t Care?

 8 years ago (30-11-2017)

Truly intimate and supportive environment for a detox. We care is definitely a space for those serious about cleansing though, not for those just wanting a spa weekend. Though the fast is intense, the staff is supportive and helpful at customizing a plan that works for each individual. I.e. If you need protein supplementation or have food allergies. 

What makes we care so special is the staff, though. Everyone was caring, supportive, and accommodating, most with a very positive attitude. Johnny and Julie went above and beyond to make my stay pleasant. Dave and Lori were super helpful. Bridgette (the dietician) was a wealth of knowledge, and all of the classes were wonderful. I learned so much about creating positive shift In my health. 

The place isn't cheap, but compared to every other place I've found, it's affordable and worth it. If you have cash to spend, you can get a high end room and have multiple spa services daily (many guests do so). Or you can get the lowest tier room and stick to the basic plan to keep it more affordable. The staff didn't treat me as any less for doing that. 

I will say that there is a lot of construction on the property as they expand, so be prepared for some noise during the week days if you go now. I'm curious how the addition of 12 more rooms will change the intimacy of the experience. Hopefully they will find a way to maintain the sweetness.

 8 years ago (13-11-2017)

Excellent place to relax and very professional excellent customer service

 8 years ago (03-12-2017)

Amazing!  A place to go to rejuvieate and refresh the mind, body & spirit.  If you want to reset than this is the place is for you. I went for 6 days and had an amazing experience!

 8 years ago (17-07-2017)

It's a great place for those who seek the inward self.🤗

 8 years ago (05-12-2017)

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