Wells Fargo Bank

Reviews, get directions and contact details for Wells Fargo Bank

Address: 5801 Limestone Rd, Hockessin, DE 19707, USA

Phone: (302) 235-4304

Website

State: Delaware

Zip Code: 19707

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I love this bank!  The staff is always so friendly and professional!  I hardly ever have to wait when I go there.  I'm always in and out very quickly!  

 8 years ago (18-05-2017)

Staff really is very friendly at this branch. Wish they had better hours. This is not a review of Wells Fargo as an organization, only the quality of the workers at this location.

 8 years ago (24-05-2017)

Hi. It takes quite a bit for a business to lose me as a customer. Wells Fargo is at the top of this very short list for me. I had to take a deep breath before going into this branch today to handle the probably (and hopefully) last transaction ever with WF. I've been in sales for 25 years and I know what the difference looks and feels like in exemplary customer service. After the teller asked me why I no longer have an account with them I tried to tell her it was because there wasn't a branch near me; however she knew the closest ones. Then I tried to tell her that my bank has better hours; she responded using stories to paint a picture of what her experience has been and why what WF has is just tops. She was way too intelligent to be just a teller. She has way to much customer service and sales skills to be paid what a teller makes. Her name is Diane. She rocks. 

Wells Fargo; however, still sucks horribly. I tried to find a contact form anywhere on the internet or email contact to try to send some praise her way. I was truly impressed by this 1 person. She deserves a promotion and a raise. Sadly there is no way to contact Wells Fargo via email, unless you have an online banking account with them. Don't you want your bank to feel like having a questions, comments or concerns; contact us form is important? I called the 24/7 800 number to try and comment on my experience. Got transferred to Philippines... Even though I punched the numbers to "speak with a banker about setting up a new account" I got asked for my checking account number, my atm card number and my social security number before I could tell them why I was calling. Ridiculous. I doubted my notes of praise to Diane gets through to anyone so I wanted to leave this review. 

People will always and forever forget what you say.
But they will never ever forget how you made them feel.
I really hope TD Bank hires more people like Diane, that place is great.

 11 years ago (25-07-2014)

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Reviews, get directions and contact details for Wells Fargo Bank

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