Wells Fargo Bank

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Address: 600 Maryland Ave SW, Washington, DC 20024, USA

Phone: (202) 637-2524

Website

State: District of Columbia

City: Washington

Zip Code: 20024

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Convenient location. Customer service is VERY poor. Wells Fargo needs to provide training to the staff that work at this branch.  Many times I will go to a different location to get better customer service.

 8 years ago (29-11-2017)

I come to this bank regularly and with every visit I dislike it even more. The waits are long, they always seem short staffed, their turnover is horrible and always have new employees, and lastly customer service is not their fortae. 

Vanessa is the most unprofessional person I've met at this location. She handles situations in a very snobby disrespectful way. My brother had an issue with a cashier's check that was written to me. He banks with Wells Fargo. He wanted to reissue it for a smaller amount and receive the balance in cash. She gave him a very hard time. After much grief and agruing for over 30 minutes she did just that. Since then her response to me has been very negative which is odd because I played no part in that situation. 

A couple of weeks ago I came in and all of the tellers were having a conversation at a computer when you first come in...talking about buying something online. I stood in line as the 1 person who was working now had a line. It was so ridiculous I had to take a picture as proof. As the line grew, Vanessa came around the counter to assist. The gentleman she was helping began to get very angry and the way she speaking to him just had me in disgust! He asked to speak to a manger and waited for them to come help. Eventually they had another teller help the gentleman with what he requested as she stood over them with her nose all snarled up with a attitude. 

Every time I come in there these young ladies are whispering and gauking at people like it isn't event that they are speaking I'll of the parties involved. How rude and how unprofessional! I HATE coming here and have even deliberated walking all the way to the bank by union station just to avoid this nonsense. 

Lord someone please help this location...they definitely don't have it together!

 8 years ago (11-08-2017)

A nice enough branch, but did not have the same great customer service I've received at other locations.  Also, at one point while I was engaged in the transaction with the teller, a branch manager or some other supervisor began speaking loudly from behind me to her, admonishing her over something that had long since transpired (I understand there was a lesson for her in that earlier transaction, but he exercised poor judgement shouting over my shoulder to address something that could have been done discretely).

 9 years ago (27-05-2016)

They have your money!

 8 years ago (03-03-2017)

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Reviews, get directions and contact details for Wells Fargo Bank

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