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Wells Fargo Dealer Services

  1. Walluga
  2. Lake Oswego Bank

Reviews, get directions and contact details for Wells Fargo Dealer Services

Address: 4000 Kruse Way Pl, Lake Oswego, OR 97035, USA
Phone: (503) 303-6100
State: Oregon
Zip Code: 97035


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Reviews
Please do not get a car loan with these people. Purchased a car for our daughter and dealership suggested Wells Fargo Dealer Services. We did, and then later wish we had not. The car received hail damage during a recent storm , filed a claim with our auto insurance. Insurance sent check to us in care of Wells Fargo. We wanted to deposit check so we could start repairs. Wells Fargo treated us like we were trying to commit insurance fraud and treated us terribly. They would not endorse check until they seen proof of repairs and seen car repaired. Then after that ordeal my wife and I said no more and wanted to pay off loan, So I called and received payoff amount and to give them our Chase bank info to pay off, but they would not except that and wanted the money wired which we had to pay a fee. Paid off and WE are DONE with Wells Fargo forever. No more. We are sticking with Chase , they have never questioned any transaction we have had from them.
8 years ago (17-05-2017)
I've always paid my payments on time and have never had any problems.
8 years ago (14-08-2017)
We go here every month to deposit an employee's paycheck that works remotely. Apparently they had a policy change in February that prohibits us from depositing his checks any more (even though they continued to take them up until July). They gave us no notice of this policy change, and now our employee can't get paid. They say it's for security reasons, but I'm not quite sure what sort of threat depositing a check poses. If it was me, I'd be pretty pissed if my bank was barring me from getting my money. Not a savvy business decision on their part. And I was practically treated like a criminal by the bank employees. Just terrible service all around. I would seriously suggest taking your business elsewhere.
10 years ago (08-07-2015)
WFDS has to have some of the most duplicitous and rude people I have seen in this business. They love to call and harass you and then lie to you when arrangements are made. They do not want to put anything in writing we agree to on the phone to protect the consumer. And if you ask for documentation of a simple agreement, then they refuse. All I wanted was confirmation before I got caught up that my car would not suddenly disappear. They do not return calls and then call and harass you saying they called me. I checked my phone records. No record of calls. Very rude.
10 years ago (27-06-2015)
I would give zero stars but then you wouldn't be able to see my comment. I had the worst customer service experience. The man on the phone was rude and when I asked to speak to his supervisor he hung up on me. I would never get a loan serviced through them again!
9 years ago (27-07-2016)
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