Wendy's

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"Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back."

Address: 1155 Reading Road , Mason 45040, OH, US

Phone: (513) 234-4588

State: OH

City: Mason

Zip Code: 45040

Opening Hours

Monday: 10:00-00:00
Tuesday: 10:00-00:00
Wednesday: 10:00-00:00
Thursday: 10:00-00:00
Friday: 10:00-00:00
Saturday: 10:00-00:00
Sunday: 10:00-00:00

Update Info

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Reviews

Worst Wendy’s In the Cincinnati Dayton area. Charged me 12.50 for a spicy chicken combo. Kids got nuggets and they charged me .60 per sauce and did not give me the sauce. Got the food and it was very cold. Very cold! During dinner rush? Had to go back through and they would not give me a refund but did make all the food again fresh. Too much time and energy for some Wendy’s. Corporate should think about closing on this franchise owner.

I've normally always had a great experience at this Wendy's.  Sometimes even drive past another one to come here instead because everything is always hot and correct. This morning I placed a mobile order, got there with no one in the drive thru or even on the lot it seemed.  The person at the speaker told me they would be with me in just a minute.  I waited 5 minutes before I finally left because I had to be to work,  but also needed some breakfast. Hoping I can cancel my order easily so this charge doesn't go through.

Always CLOSED!! Went on Sunday morning and “their system was down” then Wednesday at 5pm, again closed because “their system was down”. We love this location! We can’t even get online to complain because it won’t send anything thru! How am I supposed to get a pretzel bun burger or a chicken parmesan sandwich when you are ALWAYS CLOSED! Come on Wendy’s! You got workers, what’s with “the system”. It’s ridiculously expensive but has always been good and fast service. But this no service and super slow service SUCKS! I’d rather slow than NOTHING!

Usually don’t care to leave feed back but today was extremely unexpected. Sat in the drive through for 5 minutes for someone to respond, never did… so as i’m pulling off one of the employees are laughing at guests leaving due to the lack of communication from the staff to the customers. This place is worse than pisgah Mcdonald’s and that is really saying something. Also you should probably talk to the gm and managers just to ensure they understand the concept and can comprehend how to actually run a business.

I'm sure they were short staffed so the drive thru took 15 minutes at least 5 people drive off. I just  needed potatoes for dinner. They had one. Really, one.. just frustrating when  they  dont have itema at dinner time. Whatever ordered fries and made the best of it. Wish this was not the new normal but it is.  Sad sad sadFood: 5/5

The cashier was pleasant. done her job excellently and they should. every business needs employees like her. Also I had the honey and chicken biscuit which was actually really good.Food: 3/5

This is the second time this week I drove in to place my order, and nobody responded. The doors are locked, nobody answers the phone, and nobody responds at the drive thru window. It's 3:15 PM on a Thursday. This place is a joke.

Where has customer service gone?  If it wasn't bad enough that they got my order wrong the first time, when I go back to use the "credit " I am told I had to use it within 4 weeks. I was unaware of this corporate policy and asked the manager if she could do anything.  You guessed it.... nothing. I told the manager I was going to pass on the burger and that I wouldn't be back. She yells something derogatory as I am pulling away. All for a $5 burger. Went to McDonald's and they were pleasant as could be. Pass on this Wendy's on Reading Rd in Mason, Ohio.

Does my image look like an order of large fries and drink to anyone? Cause that's what i paid for and this is what they gave me. I know they are under staffed but i had plenty of patients with them. Until i had to ask for my drink and i immediately knew it was the wrong size for what i paid for. So today marks the last I ever visit this location. Depending on the other local branches, maybe last time i have wendy's.

Every other time I come here there's something wrong with my order.  Even worse, they don't even field complaints through corporate so forget about being heard.  Wendy's used to be so much better, now it's garbage.

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