West Brookfield Family Practice

Reviews, get directions and contact details for West Brookfield Family Practice

Address: 46 N Main St, West Brookfield, MA 01585, USA

Phone: (508) 867-8977

State: Massachusetts

Zip Code: 01585

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Reviews

I have been going to this doctor's office for many years. And overall I would like to say that the staff is generally friendly and competent  although sometimes the office is very hectic , I do understand why some people may be frustrated with the wait times and on occasion the attitudes of some of the staff. There was one medical assistant who is now gone , who I used to call Little Hitler because of this person's attitude. This person would do  things like put other patients in front me on a couple of occasions and put me on the spot by asking if the 430 patient could go before me even though I arrived on time for my 345 appointment.  But little Adolf was replaced by  a very pleasant, easy on the eyes( so this phrase isn't misinterpreted, by easy on the eyes I simply  mean an overall character review of her personality in side and out would make her much more comforting than for example a person that is constantly miserable.) , awesome personality medical assistant! I believe her name is Kristen and I hope she can accept a compliment!  her great attitude does makeup for any other frustrations that go along with the excessive wait times on occasion. It's always nice to be greeted by someone very pleasant. Even though you know underneath that smile is lot of frustration from dealing with angry patients who have run out of patience! . But I do understand both sides. Overall, I do find the West Brookfield Family Practice to be a good family-oriented doctor's office, with great  Doctors. And even though sometimes it's frustrating waiting a little bit longer than you feel you should have to, it's nice to be able to joke around with the staff and have a good rapport with them like a family!

 7 years ago (27-09-2017)

If you enjoy waiting over two hours to be seen then this place is for you. Imagine being ontime for your appointment only to be told there are 4 people ahead of you that still haven't been seen. It's unfair for them to book so many appointments together. Would not recommend.

 7 years ago (26-09-2017)

My whole family loves West Brookfield Family Practice! All of the Ladies in reception do absolutely everything within their power to ensure that your family receives the care and follow up that you need. Despite how busy it gets and how much they have to do the Ladies are always so patient, thorough and nice. Kim at the front who does the scheduling can look grouchy sometimes but it is only because she is tying to manage to fit one more child who needs to be seen "today" into an already packed schedule while the people on the other side of the glass are scowling at her.... Be patient. Use common curtesy . Smile and  think to yourself wow! They really work hard in here to take care of people! Then say thank you. It could be you on that phone... God knows it has been me. 
Since we moved we continue to drive over an hour and a half to see Angela because of the kind, caring healthcare she provides. We always know to plan on the appointment being longer than scheduled but it is absolutely worth the time to see someone who will take their time to care for you and make sure that they are able to help you feel better. Denise upstairs is one of the nicest people who always has a smile and makes you feel cared for as soon as you walk in....
 So.. If you want great care with a personal touch in a calm non institutional environment and you don't mind being patient and using your good manners West Brookfield family practice is the place for you!

 8 years ago (26-01-2017)

Dr Wilson has been a wonderful doctor. He asks "what can I do to help you" and is very personable instead of talking down to you. He gets you involved with your care instead of just demanding you do x, y, z. He takes as much time as you need, which is a pro and a con. It just means you might be waiting a bit to be seen, because everyone gets their time with him. The nurses have been wonderful and professional. I haven't ever had any issues getting an appointment or talking with the nurses on the phone. I'm very pleased to be apart of the West Brookfield Family Practice.

 9 years ago (20-05-2016)

Receptionist needs an attitude adjustment. She acts like you're a burden on her time. I feel more welcome in Harlem

 8 years ago (19-01-2017)

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West Brookfield Family Practice

Reviews, get directions and contact details for West Brookfield Family Practice

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