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Reviews, get directions and contact details for west elm

About

Home Decor

Story

Company Overview
Based in Brooklyn, New York, WE combine global materials with natural and urban influences to create products that suit the demands of modern living. We strive to design clean, simple things that are a pleasure to live with. Many of our products are designed specifically for small spaces, and a growing number of the things we make are 100% green.
WE love hearing from our fans and only ask that you respect each other on our Facebook page. WE encourage you to post photos of your spaces, questions, suggestions, and advice. However, west elm does not endorse or take responsibility for the accuracy of information, opinions, claims, or advice shared on our page by west elm fans.
WE reserve the right to moderate posts and comments for any reason and to block you from posting on the page if your posts contain any of the following types of content:
• Obscenities, discriminatory or derogatory language, or other language not suitable for a public forum
• Advertisements, “spam” content, phishing content or references to other products, offers, or websites
• Any content or materials that you do not own, or for which you have not secured all necessary rights
• Email addresses, phone numbers, physical addresses, or other forms of contact information

Address: 800 Redwood Hwy Frontage Rd, Spc 1120, Mill Valley, CA 94941, USA
Phone: (415) 388-2950
moc.cgsw@nalehpl
State: CA
Zip Code: 94941


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Reviews
Let me start with - I am not a complainer. I merely expected great service from what I perceived as a great brand. I'm sure the floor staff there are nice. But our service has been FAR from nice. We bought their Harmony couch over a month ago and ordered it to arrive in LA from SF. The lady said it would take 2 weeks, we were so happy. Somehow our address was entered incorrectly into their database (we entered our address with their one of their staff so no idea how it was changed) and after calling every second day (everyday was too stressful) they have confirmed our couch is still sitting in a warehouse in San Fransisco. There is nothing we can do and there every time I call it's the same. Apart from the time one girl lied and said it was on the way to a warehouse in LA. Not to mention the attitude I get on the phone when I'm doing my best to be nice an calm and asking why we paid for a couch it seems we will never get. I think our only option now is to cancel all together because they can't seem to find us after weeks of calling! Then we have to find another couch somewhere else that we actually like and wait another 8-10 weeks. This is AWFUL service from a brand that I liked, and no matter how much I like their design, out of principal will never give them money again. You have been warned.
8 years ago (17-03-2017)
Lower quality than expected, but the store itself and the staff are lovely. If the prices seem to good to be true, that's because the products don't holds up well, in my experience. The furnishings I've purchased here have not worn as well as expected, and I've owned them no more than two and a half years. The decor and accessories are very enticing, however, and strongly lean to mid-century modern style.
8 years ago (02-03-2017)
If you are in your mid-20's to late 20's, you probably love this place.
8 years ago (16-06-2017)
Free parking, really nice staff, good products with a beautiful design.
8 years ago (16-06-2017)
Dim sum delish!
8 years ago (04-06-2017)
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