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west elm

  1. Belltown
  2. Seattle Hill-Silver Firs Furniture Store
  3. Seattle Furniture Store

Reviews, get directions and contact details for west elm

west elm
Address: 2201 Westlake Ave #100, Seattle, WA 98121, USA
Phone: (206) 467-5798
State: Washington
Zip Code: 98121


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Reviews
This is a strange review. The store here is decent, with a good selection and friendly staff. The weird thing is that they seem to be separate from the web side of things. They rarely have items in-store that are featured on the website and can't order them for (they just send you to a kiosk to order (very helpfully, mind you)). You can't ship to their store either. We've bought things and thought they were great. But 3 out of 4 times we haven't been able to buy the thing we wanted from the store.
7 years ago (03-12-2017)
If you wan't poor service and delayed delivery dates look no further than Seattle's West Elm! Purchased a sideboard in early August with an anticipated delivery date of September 2017. When I asked if I should purchase online or through the store, they said "purchase through our store as it helps our store and you can have a live person to help answer any questions you have on the status of things." Well, delivery date got pushed out to late September, then October, then November, then late December 2017. When I called the store for help, they simply referred me to customer service over the phone. With busy wait times, I can't tell you how many hours I've spent checking in on the price of an expensive piece of furniture. Under delivering on service and support, we've canceled our order and won't be buying anything else from West Elm in the future.
7 years ago (13-11-2017)
A “Museum of Broken Dreams.” The store is fairly useless. It has some cool looking things in it, but it is a remarkably painful experience to try to buy any of them, and you can’t expect the things you order will show up at your house. One word to describe staff is “disinterested”. As a corporation overall, tremendous operational issues. Despite having nicely designed pieces, there really isn’t anything else going on for West Elm as a company.
8 years ago (24-10-2017)
Most absurd shipping price policy I have ever heard of. Based 100% on item cost regardless of size or weight. Oh, and you want in-store pickup instead? NOPE NOT AN OPTION.This means that you could buy an item the side of a paperclip but if it is over $1000 you will pay another $250 for shipping. Completely illogical and a slap in the face to their customers. This is not a customer friendly company.
7 years ago (13-11-2017)
I love West Elm but only sometimes purchase there ($). Great designs and cute trendy items (plates with hipster rabbits on them, etc.)
8 years ago (28-10-2017)
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