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Weston Village Store

  1. Vermont
  2. Vermont Store

Reviews, get directions and contact details for Weston Village Store

About

The Weston Village Store has been serving you since 1891. We provide customers with Vermont Souvenirs, Vermont Maple Syrup and Cheeses, and much much more.

Story

A general store offering fresh homemade fudge, Vermont cheeses, a wide variety of maple products, souvenirs, apparel, toys, games, housewares, and the largest selection of puzzles around.

Address: 660 Main St, Weston, VT 05161, USA
Phone: (802) 824-5477
State: Vermont
Zip Code: 05161


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Reviews
The store is good to get souvenirs for visitors, and has everything one can ask for in that regard. I had fun discovering many things in the store. However, the customer service was the absolute worst that I have ever experienced. My boyfriend and I bought many gifts for family and friend last week. At checkout, we asked the cashier to give us 4 extra paper bags -- in order to present each gift in a store bag. However, as we were leaving the store, we realized that the cashier made a mistake and overcharged us. We politely said that there seemed to be a mistake. At this point, the owner / manager came to the counter and brusquely told the cashier to cancel the entire transaction and start it over -- instead of cancelling the one extra item in question as she initially intended to do. It was also at this point that the owner / manager asked the cashier why we had extra paper bags, and the cashier told him that we had asked for them. He proceeded to tell us that each bag cost him 50 cents, and he usually charged for the extra bags. He re-scanned all of the items and the extra paper bags while repeating that they cost him 50 cents each. Even though we returned to the store because of the cashier's mistake, the owner / manager felt completely comfortable charging us for something that the cashier never asked us to pay for in the first place. Once again, this was her mistake as an employee of this store, and it is inconceivable why the customers would be made retroactively responsible for this mistake. Not only did the owner / manager or the cashier never apologize for the cashier's mistake, but the owner / manager was clearly displeased and made us feel as if we had done something wrong. Although we felt very uncomfortable, we still kept our composure to say "thank you," when he handed over the new receipt. Surprisingly, he didn't say anything. We looked at each other amazed with this remarkable reaction and left the store. In the parking lot, while my boyfriend was double-checking the receipt, I looked back the entrance of the store and, lo and behold, found the owner / manager himself standing outside, looking at us. This experience has affected me deeply as we never received an apology and were treated ridiculously and unpleasantly. I still don’t understand why the owner / manager followed us and watched us leaving. This store has great products, but the customer service is an embarrassment.
10 years ago (09-08-2016)
Great find in an out of way town. Toys, gifts, decor and out of this world fudge and cheeses. If you get the free samples, you'll be hooked.
10 years ago (03-07-2016)
Best fudge I've ever had! !!!!
10 years ago (23-09-2016)
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