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Wheeling Volkswagen - Subaru

  1. West Virginia
  2. Wheeling Department Store

Reviews, get directions and contact details for Wheeling Volkswagen - Subaru

Wheeling Volkswagen - Subaru

About

Wheeling Subaru is "The Ohio Valley's All Wheel Drive Headquarters". Our experienced staff is ready to help you purchase a new Subaru or used car in Wheeling. When you visit our car dealership, expect the superior customer service that you deserve.

Address: 1 National Rd, Wheeling, WV 26003, USA
Phone: (304) 242-7313
State: West Virginia
Zip Code: 26003


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Reviews
We love this dealership!! When we bought our Subaru legacy 3 yrs ago, it was raining buckets! Tony came out to help us.. luckily the rain stopped so Tony could show us our soon to be car!! Tony is a fantastic salesman! My 2 sisters bought their Legacys from him too.. I can't say how wonderful the service dept is too!! All interactions have been positive.. shortly we will be getting a new Legacy and will find Tony again to help us.
7 years ago (07-10-2017)
You won't get that Wheeling Feeling from Wheeling Subaru. I couldn't have been less impressed. My wife and I drove an hour an a half, one way, to Wheeling Subaru to pick up her new company car. Granted the vehicle had been ordered online, paid for and delivered to Wheeling Subaru for what's called a "complimentary delivery," but they failed to impress through the entire process. After standing in the showroom for a few minutes, one of the sales guys yelled for one of the other ones to help us, Who said we'd have to wait for Jay Shrumpf (who I'm pretty sure was eating lunch). It was quite apparent that since they weren't making a sale, we were a nuisance and bother for them. Then Jay was ready and couldn't even be bothered to stand up from his desk to go through the transfer process with us. Not to inspect our trade-in vehicle or show us anything at all about the new Subaru. Including where it was even parked!! He rushed my wife through the paperwork so quickly, he was grabbing papers from her before she had even finished signing them. Twice, she had to ask for a form back to finish signing it! WHAT?!? Then neither he, or anyone else, could be bothered to help inspect the new Subaru, show us anything about the car or make sure it had the equipment it was ordered with. So as we inspected the vehicle on our own we found it did not have the cargo cover that her company ordered for it. When we asked Jay, he said the parts department was closed, so we'd have to wait until Monday. So he was asking us to drive ANOTHER three hours, to pick up a $70 cargo cover that should have been in the vehicle. When we explained the situation - that we lived three hours away - and asked if he might be able to take one out of another vehicle and replace it on Monday with one from the parts department, he refused. I understand Jay may not be making a commission on this sale, but his rudeness and haste to be done with us made this a seriously unpleasant experience and forever strikes Wheeling Subaru from getting a dime of my money in the future. The prevailing attitude I got form the dealership is that they are stuck in the 1970s, when customers were a dime a dozen and if you weren't there to buy, you were just taking up space.
7 years ago (22-10-2017)
Most honest dealership I’ve been to. Very fair and great at keeping your car on the road.
7 years ago (11-12-2017)
Acted like we weren't worth their time. Acted like we weren't capable of financing without knowing our financial situation because we said we wanted to make an economically smart decision. Didn't even tell us about their financing specials. Didn't make the time or effort to show us the difference between the interiors of different models. Said they were all the same.
7 years ago (30-09-2017)
Everyone from salesman to financing was wonderful to deal with. I highly recommend them for your car purchases. Thanks to all at Wheeling Volkswagen Subaru!
7 years ago (28-09-2017)
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