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Reviews, get directions and contact details for Wild Birds Unlimited

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Wild Birds Unlimited is the original and largest franchise system of backyard bird feeding and nature specialty stores with more than 300 locations throughout the United States and Canada. WBU specializes in bringing people and nature together.

Address: 1983 Zumbehl Rd, St Charles, MO 63303, USA
Phone: (636) 949-9191
State: Missouri
Zip Code: 63303


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Reviews
Always a great experience and so much to choose from.
9 years ago (28-01-2017)
Ask for Steve
9 years ago (07-05-2016)
As a long-time customer of WU, I have a backyard full of WU feeders and am very satisfied with the products. However, I have one finch feeder that leaks. Repeated attempts to get this problem rectified at the Zumbehl Road Wildbirds Unlimited location in St. Charles, MO have led to a stand off. I was told the following: the feeder is dirty (it looks dirty because water is getting in); only the parts can be replaced (this has been done to no avail); it needs a rain guard (funny, it did not need this when it was purchased new); the feeder wasn't completely dry when the new food was added; the list goes on. The staff and owner have repeatedly refused to honor the "lifetime warranty." They are overly friendly until they discover you have a feeder that needs to be replaced. Then there is a palpable change of attitude while the customer is barraged with all the reasons the feeder and the pounds of thistle that have been discarded is not due to a faulty feeder but customer inability to care for the feeder properly. I have been told by another franchisee that they will be happy to replace the feeder but that is not the point. This is a lifetime warranty/franchise issue. Corporate is the next stop.
16 years ago (08-11-2009)
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