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Willowbrook Drycleaning & Alteration

  1. Willowbrook
  2. Willowbrook Laundry

Reviews, get directions and contact details for Willowbrook Drycleaning & Alteration

Address: 19705 Fraser Hwy Unit 313, Langley, BC V3A 7E9, Canada
Phone: (604) 533-2318
State: British Columbia
Zip Code: V3A 7E9


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Reviews
I gave a suit and shirt for dry cleaning and when I went back to get it, before the 30 day guarantee ended, they denied having the suit and shirt and said I already came and took it. I misplaced the yellow slip the first time I went to pick up my clothes but I found it and went back the second time with my slip. The lady working there once again started denying the fact that the clothes were in the shop and said she gave them to me already and I requested to keep the yellow slip, even though it had no use after I "picked up the clothes", which is why I had the yellow slip now. I tried to explain that I did not come in to get the clothes yet and requested that they look in the back, the clothes were most likely there. The lady went to the back rack, moved a few clothes around and came back and told me she did not have the clothes. The lady did this for both of my visits to pick up my clothes and said that I was mistaken and she clearly remembered me picking up the clothes. She proceeded to produce the original slip she wrote the day I gave my clothes for drycleaning and said that slip was evidence that she gave my clothes back to me. After about 20 minutes of me saying I did not take my clothes yet and 2 visits, she said I can go into the shop and look for myself. I went in and found the clothes on the very first rack in about 3 minutes with my name and receipt still attached to them. The lady then continued to apologize but all in all I wasted two trips and my time trying to convince the lady that my clothes were there, when it should have been a simple pick up after showing her my yellow slip.
8 years ago (05-03-2017)
Mike the manager is a very nice man. I talked with him personally over the phone. A pair of my pants were damaged through the dry leaning process. They were stained and cannot be repaired. I received a full refund but cannot trust them with my clothes again.
9 years ago (03-04-2016)
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