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Reviews, get directions and contact details for Window Plus Home Improvement Products

Story

Here at Window Plus we believe that a family that works together stays together. We are family owned and operated and have been a part of the window industry for well over 20 years. The founder, Ismael Rodriguez started in window sales and installations using windows from various manufacturers on the East Coast. After years of failed attempts to find a window that completely satified his customers he decided to go into the world of manfacturing and Window Plus was born. Taking all suggestions from prior customers he searched for a vinyl extrusion plant that provided the strength, elegance and quality of vinyl that he sought after. Armed with a reliable vinyl supplier, years in the industry and a team of close knit employees we started our venture into the world of manufacturing. On any given day you can see the owner working side by side with his employees building windows and making sure that everything is completed on time and that the quality meets specific standards. Maybe it was because of our goal of 100% customer satisfaction or maybe it was our hands on methods of manufacturing, but whatever it is business was booming and we are still making it strong through the recession.

Address: 207 Monroe St, Passaic, NJ 07055, USA
Phone: (973) 591-9993
State: New Jersey
City: Passaic
Zip Code: 07055


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: Closed

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Reviews
We are very happy with our beautiful, new, wood windows! They function well and the house is a lot quieter. There was a minor issue with some of the hardware which Ishmael Jr. came and rectified immediately. There was zero pressure salesmanship which I greatly appreciated. Questions were answered in a timely manner. The workmen were very friendly, did a great job, and didn't leave a big mess. I definitely recommend this company and would use them again in a heartbeat.
7 years ago (08-03-2018)
Edit: After their response, they deserve 1 star. The receipt was not the issue. Fact is, they only asked for it after they mentioned that they would only give me store credit. Again, I'm not thrilled with the 15% but I can live with it. But insisting on giving store credit and not a refund is completely unacceptable. Seems like they have a mentality of the customer being always wrong. I'll use up my store credit but they lost me as a customer. Excellent company, but customer service could be improved (as evident by the other reviews as well). There is a sign that states that there is a 15% restocking fee which I think is unreasonable especially if the windows are completely untouched (in the plastic) but I can live with that. What I find unfair is that they offered me a store credit and not my money back. I'm a regular customer and I would've expected better treatment. There is no sign that states that they do not offer refunds (I think they have to by law). I'm sure I'll use the credit as I do purchase windows from there but it's these stupid moves that eventually put good companies out of business. Also, this is not a staff decision, they spoke to the owner who told them to hold their ground. Disappointing.
7 years ago (31-01-2018)
Worse service ever. Called at around closing time, the secretary answered and said "you've reach air conditioning service" and I heard laughter in the background. I asked if this was Windows Plus and they said no and hung up. I checked my phone and I did call the right number I called back and they didn't answer. In other words, they just wanted to go home so they blew me off. I read their responses to others in these reviews and I see that the do not know anything about customer service. I went to Starlite instead
7 years ago (01-05-2018)
It's been a good year and half since these windows were purchased and installed, they are total garbage. Drafty, hard to close and don't get me started on the condensation issue's. I should of spent the money and purchased the non-stock Anderson's from Home Depot. If you need windows for a long term investment I would stay away, if your looking to buy just for a quick flip renovation you've came to right place.
7 years ago (03-02-2018)
This place has great quality Windows and great staff. I ordered Windows from them a while back and have yet to fail my expectations. Miguel and the crew did a great job. I had an old window there and the frame was all messed up but they were able to do some kind of contraption and made it look like it was good. Thank you guys again for your help. Will be buying again in the future.
8 years ago (23-12-2017)
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