Windsor at West University Apartments

Reviews, get directions and contact details for Windsor at West University Apartments

Address: 2630 Bissonnet St, Houston, TX 77005, USA

Phone: (844) 309-0545

Website

State: Texas

City: Houston

Zip Code: 77005

Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 9:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: 1:00 – 5:00 PM

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Reviews

Will give zero star if possible. My phone, credit cards and driver's license were stolen in lounge area which requires resident access to enter. Found out immediately that they were missing and called the "emergency line" and they just didn't bother to help. Promised to call back but never did. Asked management for footage and they just procrastinated and wasted so much valuable time. They said only maintenance people could watch the footage and they were so busy with "emergency maintenance requests" and need to wait until they finished their jobs. Asked to meet with maintenance after they finally watched the footage several days later, management said will call me when he got back. Never heard back. This happened so many times. I just sat outside their office and waited. Finally able to speak with maintenance person and he said footage was blurry. There were only several people in that area during that timeframe but he could not suspect them so he would not be able to ask them. I know my stuff was definitely stolen as I turned on lost mode, it was turned off at first and suddenly showed a location 10 miles away after 1 hour, and then immediately turned off and was never on again. I was in hope that the person who took my things will mail it back but half a year has passed, and it didn't happen.   

Other than this incident, light bulbs in the apartment break every month, window too small resulting in bad ventilation, parking condition is horrible... These actually do not bother us... The worst of all is the management's attitude. They just don't care. And never do what they promised such as "will get back to you as soon as..." LIES.

 8 years ago (03-03-2018)

Been a resident here for more than 2 years, there have been lots of benefits we enjoyed by the hard works from the management team. These improvements recently include new entrance gate, 24/7 Luxer One lockers, the garage safety measures.  From time to time, there are fun ways to meet and connect with neighbors through social events and the exercise classes.  This month, the management is hosting the second Thanksgiving dinner specially prepared for the residents, another good time to mingle with neighbors.  Happy to say that we enjoy this living experience which makes us feel so much more like home.

 9 years ago (14-11-2017)

This is a great property.. I've lived in other places but this place outshines in many ways.. no place is perfect but Windsor at West U hits the mark where it matters the most... from the location, the safety,  the amenities, the community events, the quality of the apartments, and last but definitely not least, the staff.. Nancy Allphin, the leasing manager, has always been a huge help to me!! I appreciate her and her staff for their commitment in making their residents feel at home. I always feel welcomed with their open doors and they take the time to address all of your concerns...it really goes a long way! Thank you!! I highly recommend this place. I am very happy here!

 9 years ago (04-10-2017)

Great team! They respond immediately to any issue and make sure it is resolved. Management is great, maintenance team is great! I have been living here for 2 years and highly recommended!

 9 years ago (28-08-2017)

Unsafe and management just doesn't care about residents' concerns.

 8 years ago (03-03-2018)

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Windsor at West University Apartments

Reviews, get directions and contact details for Windsor at West University Apartments

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