Windsor

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Address: 719 Spectrum Center Dr, Irvine, CA 92618, USA

Phone: (949) 788-0804

Website

State: California

Zip Code: 92618

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 10:00 PM
Saturday: 10:00 AM – 10:00 PM
Sunday: 10:00 AM – 8:00 PM

Update Info

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Reviews

My friend drove to this windsor location in Irvine all the way from Escondido to pick up these last pair of shoes in her size (her wedding is in one week and these shoes were perfect for her) she showed up and the shoes they had put on hold for her were the display shoes that were returned so they were stretched out and dirty. My friend asked for a discount because of the condition they were in... the girl named Katie stated that "there was nothing physically wrong with them" and was reluctant to give my friend her name to speak to the manager.....As she had already driven over an hour to get these shoes you can understand the frustration.

The escondido location however was extremely helpful. The blonde hair manager was calling around different locations to try and find these shoes for my friend.

 9 years ago (21-01-2018)

Love the store because of the clothes.  But really bad customer service !   They don't even bother to say anything they prefer to be talking to there coworker when your paying for your items . It's work not play time !

 9 years ago (04-11-2017)

Absolute worst customer service I have ever experienced. First time at the new location at the Spectrum center, walked in with a return and specifically asked the first worker if they did store credit without a receipt and she said, "absolutely, the girl up front will be happy to take care of you" ....after shopping around in hopes to find something to exchange, then having to stand in one place (as instructed by a worker) and waiting for 20 min to for a fitting room, I finally decided to put the clothes back and just get the store credit and come back another time to try stuff on without such a long wait. The "manager" than proceeds to tell me they don't offer credit, only an even exchange! I told her what the first worker said when I walked in and she said "oh she must have been misinformed". She asked when I bought the clothes and I told her it was 2 days before the Ed Sheeren concert (Aug 12) and she then tells me I must be wrong because her computer couldn't find anything. Mind you she is as very smug and rude during our entire interaction. I explained to her how frustrated I was after first being told false information from her employee, then ending up wasting almost an hour of my time looking for clothes and not even being able to try them on, only to find out store credit was not even an option. I will not be returning to this location.. The Windsor in Mission Viejo is hands down way more of a pleasant experience and I will be taking my items to that location now.

 9 years ago (24-08-2017)

Bad Serivce. Don't Come Here

 9 years ago (19-08-2017)

They had horrible dresses a lot of them were crappy and looked liked they've been used

 9 years ago (04-05-2017)

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