Wingstop

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Address: 779 E Yosemite Ave D, Merced, CA 95340, USA

Phone: (209) 383-9464

Website

State: California

Zip Code: 95340

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Reviews

It was an hour and a half wait so I had to go somewhere else. And when I asked why they said they had call in orders and online orders. Seems to me that they should still be able to accommodate customers walking in to eat! This is horrible customer service in my opinion.

 8 years ago (27-08-2017)

This is the fifth and final time we will allow Wingstop employees at 779 E. Yosemite Ave, Merced, CA. treat us RUDELY!  EVERY TIME not just sometimes, nor even once! but EVERY TIME we have been to this Wingstop location, we have been treated poorly, and our ORDER HAS BEEN WRONG. I can see by reading the reviews and talking to friends and family,  that this treatment is a COMMON OCCURRENCE!!! Just this evening, for example, we ordered our meal, paid, and waited for our food to go. As we looked at the receipt, we noticed that one of our orders was missing from the receipt. So we went back to the register and said one of our orders is not on the receipt And much to our surprise, They immediately became defensive!!  (obviously this happens quite frequently)  Still we just wanted to add the missing item to the order, no big deal.  So again,  we said we just wanted 5 strips, and they said "you can't have that, it only comes in 6"  (although they did not tell us that THE FIRST TIME WE ORDERED THEM) So we said fine. But why didn't you say that the first time? Then we were told "sir, do not get rude!"  RUDE??? How is that Rude??? we said no problem. So after getting that straightened out, we arrive home with our order, only to find one of our dinners is not in the bag, and we had paid for it!!! So we go back to Wingstop, where we are treated like an "annoyance" (because we paid for a meal and didn't receive it) AND after previously being called rude! Again, the employees were on the defensive. And though it was their fault, you would have thought it was ours!! Then we are told it's going to take a few minutes....  One particular guy, (the one who called us rude earlier for not knowing we could not order 5 but had to order 6) which was NO BIG DEAL! (I found out later was the manager)  said "I'll give you your meal for free..." And we had just explained, that we had paid for it, (receipt in hand) and it was fine. We didn't mind. (Because now, we just wanted our food, and to get out of there. So the girl finally brings our food, and proceeds to ring it up again, as though she does not know we just showed her our receipt, and that we have paid for it! After all was said and done, THE MANAGER, as we walked out the door saying good bye, said "AND DON'T COME BACK AGAIN"! I could not believe it! I stopped, but then realized any customer in there did not need to witness this obviously rude and ignorant joke of an employees' antics. I went home and decided to call and talk to the manager. (Not knowing at the time he WAS supposed to be the manager) Since nobody there wears name tags!!! (wonder why?) So I called, spoke to someone named Angel explained that my family had just been in there and were treated very poorly, and I would like to talk to the Manager. He put me on hold, and I was on hold for 15 minutes. (Finally realizing he was not getting the manager) I called back. Phone was busy, busy. FINALLY I got through after 30 minutes, and a girl answered, I asked to speak to the manager. He came on the line, and I started to explain what had happened, turns out he was the ringleader, AND the manager! First thing that popped out of his mouth was, "well we don't sell chicken strips in 5 packs only 6!! I could not believe he thought that was what I was bothered by!!! As I spoke to him, he had no recourse, and I was told that our conversation was being recorded. I said wonderful, I hope someone with authority listens to it and realizes what type of people are running this restaurant! He then proceeded to tell me, after I asked him why he would say "And don't come back" to us as we were walking out the door. (which he vehemently denied) that they have cameras, and I said "wonderful" but he cut me off and told me not to bring myself or my family to that Wingstop ever again!!!! and he hung up on me!!!

 8 years ago (06-08-2017)

The food was ok, the recipe has changed. The Cajun option isn't as hot any more and the garlic parmesan doesn't have a layer of parmesan cheese on it. The floors need to be scrubbed and sealed and the tables need some attention as well. Still good food but not excellent. 

 8 years ago (23-08-2017)

The last 2 times we went they were out of veggies.  Our order was wrong and the wings were dry (No sauce at all) they we very hard to chew.  Food tasted really old.  
Paid $79 for horrible food!!!

 8 years ago (01-08-2017)

Ordered 70 wings from here not too long ago. The quality of the meat was the worst I've ever had. It was hard and felt like it was cooked days previously and then reheated shortly before I ordered. I'm sure that's not the actual case, but that's no other way to describe the quality of the meat. 

The mild wings we ordered didn't have any sauce or rub, but they were covered in what looked like a pool of tasteless, orange grease that leaked everywhere.

I will never be ordering from here again, which is too bad because I used to come here often about five years ago and it was really good back then. 

 8 years ago (25-03-2017)

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