Winslow Ford

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Address: 840 Mike's Pike St, Winslow, AZ 86047, USA

Phone: (800) 331-6698

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State: Arizona

Zip Code: 86047

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Reviews

World class team they have there. Very nice people, extremely patient and work with me on everything I needed. Would recommend to anyone I know or meet that's in need. Will never shop anywhere again. Steven worked very well with me and he deserves a Gold Star. Thanks Again Winslow Ford.

 8 years ago (20-09-2017)

I recently purchased a vehicle from Winslow Ford and had it delivered to Phoenix. In discussing the details of the car with my sales rep Steven Lelevier, his response to the status of the tires was that they would need to be replaced within a year. 

When I took delivery, my first impression was that the tires were in worse shape than I expected. My reasoning said that the mechanics inspected the car, so I trusted that I’d get 6 months or so before replacing them.  

I went to the Tire shop right after purchasing the car due to a slow leak, and when they saw the tires they said these tires are past due for replacing. I shared what had been communicated to me, and the rep looked at me like I had two heads. “These tires should not be taken on the freeway until they are replaced” he said. Not only that, but they are a completely incorrect speed and load rating on the tire, likely contributing to the fast wear. 

I have called the dealership multiple times, and spoken to several sales reps and service people. I’ve been hung up on, I’ve left voicemails, and had no response. I finally got in contact with Steven two weeks ago, he told me “you signed a contract to take the car as-is” and said that there was probably nothing they would do to rectify the issue. I asked to speak to a manager, where he said they were out of town and he’d have them call when they returned. As you may expect, I never got that callback. 

Needless to say, I won’t be coming back to Winslow Ford to purchase another vehicle. It’s clear that this team is not as customer-oriented as other dealerships. My recommendation is to make sure you get everything you want before you sign the paperwork, because you probably won’t get any help once you’ve signed. 

Good Luck.

UPDATE: After receiving the reply to call, I called the given number five times and was passed around. I left voicemails, talked with multiple salespeople, even spoke with Steven— each time, I was passed to someone else, asked to leave a voicemail here, leave a note there, never receiving a response. Finally I talked to someone, Brandon was his name I think, he was very nice and let me know that he was going to look into things. A week later and three more phone calls later, I finally got in contact with someone who informed me that he was no longer working there. What did he ask me to do? You guessed it, leave a voicemail and someone will get back with you. 

As you may imagine now that you’ve read this novel, no happy ending here. I wish anyone frequenting this place of business the best of luck, hopefully my experience is only an exception to the norm.

 7 years ago (28-11-2017)

...so anyways, I did not expect nor anticipate the excellent and above average customer service experience at Winslow Ford - Stanley Yazzie with the Sales Department paid attention to detail and made me very comfortable with the entire car buying experience. I bought a 2017 Ford Focus - all within my budget!  Mostly, Stanley reflects the professionalism and courtesy of the entire organization with follow up phone calls and showing concern about after-sale service.  I highly recommend Winslow Ford if you are looking for a vehicle.

 8 years ago (01-07-2017)

Thank you for the new fusion, I love it.  Great staff and service

 7 years ago (27-11-2017)

at winslow ford a sale person his name is joe he help me with my trade in and got me in to F-450 truck..at winslow ford people are great to work with...

 8 years ago (26-10-2017)

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