Wolfchase Nissan

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About

One of 40 stores nationwide to recieve the Circle of Excellence award from NissanUSA... Wolfchase Nissan where it is all about YOU!!

Address: 2956 N Germantown Pkwy, Bartlett, TN 38133, USA

Phone: (901) 255-3800

Website

moc.nassinesahcflow@ofni

State: Tennessee

Zip Code: 38133

Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 1:00 – 6:00 PM

Update Info

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Reviews

When I entered the service center on Saturday (Dec-02) morning at 8:00 AM, I was greeted by the express service adviser Mr.Daniel to make a note of issues with my Nissan Quest. He noted everything with care and requested regular service adviser Mr.Larry Poe to get the additional details for allocating the technician. I expected that Mr.Larry would also be very caring like Mr.Daniel to hear my issues and work towards addressing them. However contrary to my expectation, Mr.Larry was too rude when I started listing the issues in my van. He didn't even listen to them properly and kept responding that it would take $120 to look into each issue. I was deeply disappointed and hurt with his unpleasant approach and poor attitude towards a customer like me. For a moment, I thought of cancelling the service and going to another Nissan dealer.

However Mr.Daniel apologized to me and my wife on behalf of Mr.Larry and recorded all our issues with due care and patience. He really helped to make our experience better. Our sincere appreciations to Mr.Daniel for providing a better customer experience. .

For sure, I would not prefer to be attended by Mr.Larry in my future service requirements (if I choose to visit here again). He made our day very bad with his unprofessional and unpleasant attitude in the morning, exhibiting extremely poor customer focus.

I've shared this feedback along with few more queries through email with the Service Manager on Sunday (Dec-03) and still awaiting a response even after a follow-up. As I'm very disappointed with the customer service and poor response, my rating would only be 1.

 7 years ago (11-12-2017)

Posting this here in hopes that this location will finally fix their DC Fast charger which has apparently been broken for months according to PlugShare, and according to the nice salesman during my visit, there is no real ETA for a fix. 

REALLY disappointing to pull in to the lot on an almost empty charge and have this thing down.  It’s one of only two in the city, and the other one is on the other side of the city. 

Resorted to using one of the slower chargers for a bit to get where I was going..... which for some reason tripped my “EV warning light.” Fortunately it cleared when I turned the car off and back on and hasn’t returned since. 

Hard to push the market for Leafs in this area if one of the only two fast chargers in the city is broken and no one knows when and if it will be fixed. At least hang an “out of order” sign on it.

 7 years ago (11-02-2018)

Service department has been great. Answered all my questions and concerns. Serviced my vehicle swiftly.

 7 years ago (20-01-2018)

Proud owner of a truck and soon a Nismo Juke. The services are amazing. There's waiting areas indoors and out doors. Staff are there to help, just ask; anyone. Oh, don't forget the car wash.

 7 years ago (12-02-2018)

The General Manager called me to follow-up with my purchase and even for service of the car. The Service team is efficient and professional. The person who took care of my car was a real Pro. Tony my sales consultant took good care of me.

 7 years ago (13-11-2017)

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